Triage (RN)

Triage Nurse - Richmond

SUMMARY:

At White House Clinics, we do health care differently. Our multi-disciplinary care teams incorporate the expertise of medical, dental, behavioral health, pharmacy, and care navigation professionals to provide patients with comprehensive care designed to help them achieve their health goals. While our work is fast-paced, our teams enjoy being able to work collaboratively to support patients.

RESPONSIBILITIES:

• Act as the intermediary between patients and care team.
• Relay patient messages to providers, request plan of action for patient care, and relay direction from care team to patient.
• Serve as primary point of contact for patient lab results and other instruction from the care teams to patients.
• Provide education to patients regarding lab results, clarification of provider instruction (within scope of license), and answer general medical questions.
• Assist with pre-authorizations for medications and assist providers with prescription requests.
• Work within scope to triage patient medical concerns, schedule medical visits when appropriate, provide basic care and education to patients, and direct patients to higher level of care as needed.
• Maintain accurate and thorough patient records.
• Record vital statistics and other pertinent patient data as needed.
• Document every patient contact in electronic health record.
• Ensure all patient calls are answered, messages are returned, and all contact is documented within required timeframes.
• Assist Patient Access team members with in-person triage and assessment of walk-in patients. Work with providers to determine care plan for patient.
• Other duties within the scope of practices as assigned by the provider and/or supervisor.
• Provide superior customer service to all patients, external customers and partners, and co-workers. Serve as an ambassador of White House Clinics in all conversations and interactions with these parties.
  
  

JOB REQUIREMENTS:

Minimum Education: Completion of an accredited RN or LPN program.

Minimum Work Experience: Minimum 1 year medical office experience preferred, with experience in patient triage. Preference given to candidate with Spanish speaking fluency.

Required License: Current Kentucky Nursing License (RN or LPN). Basic Life Support Certification

ACCOUNTABILITY

Reports to the Triage Manager, Director of Clinical Support Services, and the Chief Medical Officer.

SALARY & BENEFITS:

Starting at $23.00/hour (based on experience). Additional hourly stipend available upon confirmation of bilingual fluency.

White House Clinics employees enjoy a competitive wage and robust benefit package including:

• Employer Paid Health, Life & Disability Insurance
• 4 Weeks of PTO
• Retirement Plan with up to 4% Employer Match
• 8 Paid Holidays
• And More!