What are the responsibilities and job description for the Senior Teller II position at Westfield Bank?
Senior Teller II (FT) Southwick, MA \$20.13 - \$28.53 Hourly Job Status:
Full Time FLSA Status: Non-Exempt Amount of Travel: Some Travel Reports
To: Branch Manager Amount of Travel Required: Local Travel as Needed
Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY
Assists the Head Teller in supervising the Teller line. A level 2 branch
is based on Teller staff FTE, Deposits, Teller Transaction Volumes,
Teller Referral Goals, Cash Limits and Business Deposit Volumes.
Processes various transactions to provide prompt and quality service to
Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To
established Westfield Bank customer service standards. Applies the
Westfield Bank Service and Sales Process during customer interaction to
acquire and enhance customer relationships if applicable. Provides
information regarding bank products to all potential customers both
retail and commercial. Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head
Teller. Guiding and advising subordinates in the more complex phases of
their work. Training new employees. Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and
services to meet customers\' banking needs. Balances ATM maintains
security of cash vault and performs semi-annual cash audits in absence
of the Head Teller. Must complete BSA, AML, and other Regulatory and
Continuing Education as assigned. Must adhere to all bank and regulatory
policies and procedures specific to position. Assumes additional
Responsibilities As Requested. POSITION QUALIFICATIONS Competencies
Adaptability/Flexibility Customer Relations Decision-Making/Judgment Job
Knowledge Quality Education/Experience/Skills & Abilities High School
Diploma or GED required. Minimum of 6 months of previous cash handling
Full Time FLSA Status: Non-Exempt Amount of Travel: Some Travel Reports
To: Branch Manager Amount of Travel Required: Local Travel as Needed
Positions Supervised: Tellers (in Head Tellers absence) POSITION SUMMARY
Assists the Head Teller in supervising the Teller line. A level 2 branch
is based on Teller staff FTE, Deposits, Teller Transaction Volumes,
Teller Referral Goals, Cash Limits and Business Deposit Volumes.
Processes various transactions to provide prompt and quality service to
Present And Potential Customers. ESSENTIAL FUNCTIONS Adheres To
established Westfield Bank customer service standards. Applies the
Westfield Bank Service and Sales Process during customer interaction to
acquire and enhance customer relationships if applicable. Provides
information regarding bank products to all potential customers both
retail and commercial. Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head
Teller. Guiding and advising subordinates in the more complex phases of
their work. Training new employees. Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and
services to meet customers\' banking needs. Balances ATM maintains
security of cash vault and performs semi-annual cash audits in absence
of the Head Teller. Must complete BSA, AML, and other Regulatory and
Continuing Education as assigned. Must adhere to all bank and regulatory
policies and procedures specific to position. Assumes additional
Responsibilities As Requested. POSITION QUALIFICATIONS Competencies
Adaptability/Flexibility Customer Relations Decision-Making/Judgment Job
Knowledge Quality Education/Experience/Skills & Abilities High School
Diploma or GED required. Minimum of 6 months of previous cash handling
Salary : $29