Deposit Operations Payment Specialist

Deposit Operations Payment Specialist (FT) Westfield, MA \$25.92 -

\$38.88 Hourly Job Title: Deposit Operations Payment Specialist

Department: Operations Job Status: Full Time FLSA Status: Non-Exempt

Grade: 9 Amount of Travel: No Travel Reports To: Deposit Operations

Assistant Manager Positions Supervised: N/A POSITION SUMMARY Responsible

for providing back-office support to customers, bank staff and Deposit

Operations Associates relating to products and services offered and

administered by the Operations Department. Subject matter expert in ACH

and Instant Payment processing. ESSENTIAL FUNCTIONS Serve as a subject

matter expert and resource for ACH and Instant Payments in accordance

with Regulation E and NACHA rules and guidelines. Interpret and apply

bank deposit operations and ACH compliance requirements, ensuring all

transactions adhere to applicable NACHA rules, regulatory standards, and

internal risk-management controls. Main point of contact for customers

and branch staff to research and resolve ACH and Instant Payment

inquiries. Reviews daily ACH Exception and Reject Reconciliation reports

to process non-posted items, IAT transactions, death notifications, and

ACH rejected items. Determines exception transaction results and

processes daily ACH returns through DNA Core system and FedLine

Advantage. Reviews daily workflow queues in OnBase to review and process

all Reg E and corporate claims, stop payments, and federal benefits

enrollment forms. Processes reclamations within the established

timeframe. Processes ACH Positive Pay Returns from the BGDS Department

daily. Downloads Fed ACH Returns report from FedLine Advantage weekly.

Downloads standard reports from FedLine Advantage monthly. Researches

and reconciles any outages on the ACH In Process General Ledger account.

Balances the ELAN account monthly. Utilizes Payment Exchange system to

monitor Instant Payment transactions including Instant Payment fraud and

disputes. Provides support and backup on all tasks performed by the

Deposit Operations Associates. Assists in training new and existing

Deposit Operations Associates on ACH and Instant Payments related tasks.

Assists the Deposit Operations Manager, as needed. Identify areas for

improvement and work with management to implement recommended changes.

Monitors procedures for accuracy and update as needed. Research problems

of a more complex nature. Process all adjustment requests. Assists with

gathering documentation for audit requests. Must complete NACHA, NEACH,

BSA, AML, and other Regulatory and Continuing Education as assigned.

Must adhere to all bank and regulatory policies and procedures specific

to position. Performs additional duties as requested. POSITION

QUALIFICATIONS Competencies Communication Job Knowledge Productivity &

Time Management Quality Teamwork & Cooperation

Education/Experience/Skills & Abilities High School Diploma Or GED

required. Minimum 1 year of bank deposit operations and ACH processing

experience. Accredited ACH Professional (AAP) certification after two

years of ACH experience. Strong attention to detail and accuracy.

Excellent customer service and problem-solving skills. Working knowledge

of Microsoft Office (Word and Excel). Ability to multi-task with good

organizational skills. Working knowledge of the bank?s deposit products

and services.