What are the responsibilities and job description for the Head Teller II position at Westfield Bank?
Head Teller II (FT)East Street Branch Chicopee, MA \$23.85 - \$34.18
Hourly Position: Head Teller II Department: Retail Banking Job Status:
Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager
Amount of Travel Required: Some Travel Positions Supervised: Tellers and
Senior Teller POSITION SUMMARY Supervises the teller line of a mid-size
branch. A level 2 branch is based on teller staff FTE, Deposits, Teller
Transaction Volumes, Teller Referral Goals, Cash Limits, and Business
Deposit Volume and, as applicable: Sunday Hours. Processes various
transactions to provide prompt and quality service to present and
Potential Customers. ESSENTIAL FUNCTIONS Adheres To Established
Westfield Bank customer service standards. Applies the Westfield Bank
Service and Sales Process during customer interaction to acquire and
enhance customer relationships if applicable. Supervises the teller line
by: Allocating and coordinating the workflow. Guiding and advising
subordinates in the more complex phases of their work. Training new
employees. Monitoring regulatory compliance. Helping to ensure
operational excellence. Provides backup coverage to the management team.
Responsible for maintaining security and supply of cash vault. Performs
Teller administrative duties such as auditing Tellers, money supply at
teller stations, and attendance records. Oversees Teller work for
adherence to bank policy and compliance. Proves cash drawer at end of
day. Leads the teller team to refer bank services and meet assigned
sales goals through the sale of bank products and services to meet
customers banking needs. Balances ATM, maintains security of cash vault
and performs semi-annual cash audits. Must complete BSA, AML, and other
Regulatory and Continuing Education as assigned. Must adhere to all bank
and regulatory policies and procedures specific to position. Assumes
Additional Responsibilities As Requested. POSITION QUALIFICATIONS
Competencies Customer Relations Decision Making /Judgment Job Knowledge
Leadership Quality Education/Experience/Skills High School Diploma Or
GED required. 1 year experience as a Senior Teller preferred. Previous
Hourly Position: Head Teller II Department: Retail Banking Job Status:
Full-Time FLSA Status: Non-Exempt Grade: 8 Reports to: Branch Manager
Amount of Travel Required: Some Travel Positions Supervised: Tellers and
Senior Teller POSITION SUMMARY Supervises the teller line of a mid-size
branch. A level 2 branch is based on teller staff FTE, Deposits, Teller
Transaction Volumes, Teller Referral Goals, Cash Limits, and Business
Deposit Volume and, as applicable: Sunday Hours. Processes various
transactions to provide prompt and quality service to present and
Potential Customers. ESSENTIAL FUNCTIONS Adheres To Established
Westfield Bank customer service standards. Applies the Westfield Bank
Service and Sales Process during customer interaction to acquire and
enhance customer relationships if applicable. Supervises the teller line
by: Allocating and coordinating the workflow. Guiding and advising
subordinates in the more complex phases of their work. Training new
employees. Monitoring regulatory compliance. Helping to ensure
operational excellence. Provides backup coverage to the management team.
Responsible for maintaining security and supply of cash vault. Performs
Teller administrative duties such as auditing Tellers, money supply at
teller stations, and attendance records. Oversees Teller work for
adherence to bank policy and compliance. Proves cash drawer at end of
day. Leads the teller team to refer bank services and meet assigned
sales goals through the sale of bank products and services to meet
customers banking needs. Balances ATM, maintains security of cash vault
and performs semi-annual cash audits. Must complete BSA, AML, and other
Regulatory and Continuing Education as assigned. Must adhere to all bank
and regulatory policies and procedures specific to position. Assumes
Additional Responsibilities As Requested. POSITION QUALIFICATIONS
Competencies Customer Relations Decision Making /Judgment Job Knowledge
Leadership Quality Education/Experience/Skills High School Diploma Or
GED required. 1 year experience as a Senior Teller preferred. Previous
Salary : $34