What are the responsibilities and job description for the Senior Personal Injury Intake Closer position at West Coast Trial Lawyers?
Job Type
Full-time
Description
West Coast Trial Lawyers is a top-ranked personal injury firm located in the heart of downtown Los Angeles. With over $1.6 billion recovered for our clients, our attorneys bring elite experience from Harvard Law and some of California’s largest firms. We handle every case in-house, no outsourcing, no handoffs, ensuring our clients receive hands-on, results-driven representation from start to finish. Known for our aggressive litigation approach and client-first philosophy, we fight for justice in complex, high-stakes cases.
We are seeking a highly motivated Senior Personal Injury Intake Closer to join our team. This individual will serve as the first point of contact for potential clients, playing a critical role in shaping their experience with our firm. The ideal candidate will bring a strong background in personal injury, proven sales skills, and the ability to engage clients with professionalism and empathy.
Responsibilities
West Coast Trial Lawyers offers health, dental, and vision insurance, life insurance, a health savings account (HSA), a 401(k) plan with employer contributions, paid time off, sick leave, and paid holidays.
Salary Description
$70,000.00-80,000.00 per year Commission
Full-time
Description
West Coast Trial Lawyers is a top-ranked personal injury firm located in the heart of downtown Los Angeles. With over $1.6 billion recovered for our clients, our attorneys bring elite experience from Harvard Law and some of California’s largest firms. We handle every case in-house, no outsourcing, no handoffs, ensuring our clients receive hands-on, results-driven representation from start to finish. Known for our aggressive litigation approach and client-first philosophy, we fight for justice in complex, high-stakes cases.
We are seeking a highly motivated Senior Personal Injury Intake Closer to join our team. This individual will serve as the first point of contact for potential clients, playing a critical role in shaping their experience with our firm. The ideal candidate will bring a strong background in personal injury, proven sales skills, and the ability to engage clients with professionalism and empathy.
Responsibilities
- Serve as the primary contact for potential clients, handling inbound calls, emails, and referrals with urgency and care
- Conduct detailed intake interviews to assess case viability, ensuring all relevant facts and documents are gathered
- Clearly explain the firm’s services and set expectations for the client experience
- Utilize persuasive communication and sales techniques to convert leads into signed clients
- Collaborate with attorneys and case managers to ensure smooth handoff of qualified cases
- Maintain accurate records in the firm’s case management systems (Abacus Law, Filevine)
- Minimum 3-5 years of experience in personal injury intake or case management (required)
- Proven track record in sales or client conversion, ideally within a legal or service-oriented environment
- Bilingual in Spanish (required)
- Strong communication skills, with the ability to engage clients empathetically and persuasively
- Familiarity with Abacus Law and Filevine software is a plus.
- Ability to thrive in a fast-paced, high-volume environment while maintaining attention to detail
- Strong organizational and follow-up skills
West Coast Trial Lawyers offers health, dental, and vision insurance, life insurance, a health savings account (HSA), a 401(k) plan with employer contributions, paid time off, sick leave, and paid holidays.
Salary Description
$70,000.00-80,000.00 per year Commission
Salary : $70,000 - $80,000