What are the responsibilities and job description for the Senior Program Manager – Payments Operations position at wellsfargo?
Title: Senior Program Manager – Payments Operations
Location: 1525 W WT Harris Blvd Charlotte, NC
Duration: 12 months
Work Engagement: W-2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a highly experienced Senior Program Manager to lead complex, enterprise-scale initiatives within Payments Operations. This role will drive end-to-end delivery across critical programs, champion agile transformation, and ensure alignment with regulatory, risk, and governance standards in a highly controlled environment.
Responsibilities:
Program & Project Delivery
Lead end-to-end project and program management across one or more strategic Payments Operations initiatives
Develop and manage project plans, milestones, and interdependencies to ensure successful execution
Oversee defect tracking, issue resolution, and risk mitigation activities
Drive execution of Operational Readiness Reviews (ORR) and governance checkpoints
Ensure adherence to enterprise change management and control frameworks
Deliver timely and accurate reporting for executive audiences (SteerCo, Operating Committees, leadership forums)
Ensure completion of control deliverables and remediation activities
Risk & Governance
Maintain strong visibility into program risks and proactively escalate delivery issues
Ensure compliance with internal controls, regulatory expectations, and governance standards
Support delivery within highly regulated financial services environments
Agile Leadership & Transformation
Improve delivery predictability, transparency, and speed through agile methodologies
Serve as an Agile coach and change agent across the portfolio
Coach cross-functional teams, product partners, and stakeholders on:
Agile principles and best practices
Roles and responsibilities (Product Owner, Scrum Master, Delivery Leads)
Effective agile ceremonies and governance practices
Identify and remove obstacles to agile adoption
Help design and scale an enterprise agile delivery model within Payments Operations
Qualifications:
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
Proven project and program management experience in large, complex organizations
Demonstrated success leading multi-stream, cross-functional initiatives
Hands-on experience with Agile/Scrum delivery models in enterprise environments
Experience serving as an Agile coach or leading organizational transformation efforts
Strong understanding of project delivery frameworks (waterfall, agile, and hybrid models)
Deep knowledge of risk management, control frameworks, and governance processes
Excellent stakeholder management and executive communication skills
Prior experience in financial services
Experience in payments processing, operations, or transformation programs
Familiarity with regulatory or industry initiatives such as ISO 20022