What are the responsibilities and job description for the Senior Program Manager – Payments Operations (contract) position at Wells Fargo?
Title: Senior Program Manager – Payments Operations
Location: 1525 W WT Harris Blvd Charlotte, NC
Duration: 12 months
Work Engagement: W-2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a highly experienced Senior Program Manager to lead complex, enterprise-scale initiatives within Payments Operations. This role will drive end-to-end delivery across critical programs, champion agile transformation, and ensure alignment with regulatory, risk, and governance standards in a highly controlled environment.
Responsibilities:
Program & Project Delivery
Location: 1525 W WT Harris Blvd Charlotte, NC
Duration: 12 months
Work Engagement: W-2
Work Schedule: 3 days in office/2 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
We are seeking a highly experienced Senior Program Manager to lead complex, enterprise-scale initiatives within Payments Operations. This role will drive end-to-end delivery across critical programs, champion agile transformation, and ensure alignment with regulatory, risk, and governance standards in a highly controlled environment.
Responsibilities:
Program & Project Delivery
- Lead end-to-end project and program management across one or more strategic Payments Operations initiatives
- Develop and manage project plans, milestones, and interdependencies to ensure successful execution
- Oversee defect tracking, issue resolution, and risk mitigation activities
- Drive execution of Operational Readiness Reviews (ORR) and governance checkpoints
- Ensure adherence to enterprise change management and control frameworks
- Deliver timely and accurate reporting for executive audiences (SteerCo, Operating Committees, leadership forums)
- Ensure completion of control deliverables and remediation activities
- Maintain strong visibility into program risks and proactively escalate delivery issues
- Ensure compliance with internal controls, regulatory expectations, and governance standards
- Support delivery within highly regulated financial services environments
- Improve delivery predictability, transparency, and speed through agile methodologies
- Serve as an Agile coach and change agent across the portfolio
- Coach cross-functional teams, product partners, and stakeholders on:
- Agile principles and best practices
- Roles and responsibilities (Product Owner, Scrum Master, Delivery Leads)
- Effective agile ceremonies and governance practices
- Identify and remove obstacles to agile adoption
- Help design and scale an enterprise agile delivery model within Payments Operations
- Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.
- Proven project and program management experience in large, complex organizations
- Demonstrated success leading multi-stream, cross-functional initiatives
- Hands-on experience with Agile/Scrum delivery models in enterprise environments
- Experience serving as an Agile coach or leading organizational transformation efforts
- Strong understanding of project delivery frameworks (waterfall, agile, and hybrid models)
- Deep knowledge of risk management, control frameworks, and governance processes
- Excellent stakeholder management and executive communication skills
- Prior experience in financial services
- Experience in payments processing, operations, or transformation programs
- Familiarity with regulatory or industry initiatives such as ISO 20022