What are the responsibilities and job description for the Service Writer position at WCTractor?
Service Writer — Navasota
WCTractor is an established Kubota equipment dealership with locations across Central and East Texas. When you join WCTractor, you will work alongside leaders who set the standards responsible for our reputation as an industry leader.
Service Writer Responsibilities
As a Service Writer with WCTractor, you will be the main point of contact for service customers in Navasota, keeping work moving efficiently between the counter, the shop, and the customer. You'll manage the full lifecycle of service work orders and warranty claims, coordinate technician workload against daily priorities, and help the department run smoothly through clear communication and organization.
Responsibilities include, but are not limited to:
- Serve as the primary contact for service customers, from intake through completion
- Enter, schedule, and track service work orders and warranty claims start to finish
- Review work orders for completeness and accuracy, and determine work priorities
- Stage and coordinate technician workload based on management priorities
- Provide customers with general diagnoses of equipment problems, communicated clearly by the technician
- Maintain quality control on completed work and flag variances to management
- Prepare technician status reports and time/activity logs
- Support customer follow-up and satisfaction tracking
Service Writer Qualifications
Minimum requirements for the Service Writer position include:
- High school diploma or equivalent
- Two or more years of verifiable experience in repair, troubleshooting, and/or parts, preferably in agricultural equipment, motor vehicles, outdoor power equipment, RVs, construction equipment, or small engines
- Valid driver's license
- Ability to lift and handle loads up to 70 pounds, and to work outdoors and indoors in all weather conditions
- Ability to work a standard 40-hour week, with additional hours as needed to meet customer demand
- Demonstrated proficiency with parts lookup systems and customer-facing counter service
- Working computer proficiency (email, scheduling/work order software, basic reporting)
- Strong organizational skills with the ability to manage multiple work orders simultaneously
Closing
WCTractor's mission is to be the best in the eyes of our customers, employees, community, and industry, and to reflect honesty, integrity, and Christian standards and values in all we do.
WCTractor began as a Ford tractor dealership in Brenham, Texas, in 1939. Today, WCTractor operates 11 locations across Central and East Texas as an authorized Kubota dealer, recognized as Kubota's 2024 National Dealer of the Year. WCTractor has remained family-owned throughout its history, now under the Wackman family, and that local ownership continues to drive the company's mission every day.