What are the responsibilities and job description for the Customer Experience Intern position at WCF Insurance?
Come to WCF Insurance, an innovative property and casualty insurance provider, and be prepared to contribute, learn, and impact the company's success. This internship offers hands on experience focused on understanding and improving the customer experience across service touchpoints. You'll partner with experienced professionals, gain exposure to real customer interactions, and help shape how we deliver service. This isn't just any internship - it's an opportunity to build valuable skills, expand your perspective, and explore a career in customer experience and service operations.
At WCF Insurance, we invest in our people because we believe they make the difference. Apply today and take the first step toward a rewarding career.
Position
Come join WCF Insurance as a Customer Experience Intern for an educational, hands on approach to learning how customer interactions, service processes, and cross functional collaboration impact the overall customer journey.
This is a full time (40 hours per week), temporary position working out of WCF's Sandy, Utah headquarters. After the internship, there may be an opportunity for part time work while attending school, with full benefits.
Responsibilities
As part of our internship cohort, you'll collaborate with fellow interns and multiple departments to learn WCF's business from the customer's point of view. The program includes weekly paid training sessions and regular opportunities to share observations and insights with your cohort.
Responsibilities May Include
OUR PEOPLE
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.
WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.
At WCF Insurance, we invest in our people because we believe they make the difference. Apply today and take the first step toward a rewarding career.
Position
Come join WCF Insurance as a Customer Experience Intern for an educational, hands on approach to learning how customer interactions, service processes, and cross functional collaboration impact the overall customer journey.
This is a full time (40 hours per week), temporary position working out of WCF's Sandy, Utah headquarters. After the internship, there may be an opportunity for part time work while attending school, with full benefits.
Responsibilities
As part of our internship cohort, you'll collaborate with fellow interns and multiple departments to learn WCF's business from the customer's point of view. The program includes weekly paid training sessions and regular opportunities to share observations and insights with your cohort.
Responsibilities May Include
- Shadowing Customer Service and related teams to observe customer interactions across calls, emails, and workflows.
- Assisting with documentation and updates to customer facing and internal resources.
- Identifying recurring customer questions, pain points, and opportunities to improve clarity or efficiency.
- Supporting process improvement initiatives and peer to peer knowledge sharing.
- Preparing and delivering a brief peer to peer presentation or training based on internship learnings.
- Interest in customer experience, service operations, or business processes.
- Completed three to four years of higher education.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Effective time management and multitasking skills.
- Customer service experience a plus.
- Bilingual in English and Spanish a plus.
OUR PEOPLE
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.
WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.
Salary : $19