What are the responsibilities and job description for the Master Control Technician - Sheriff position at Wake County?
What You'll Be Doing
The Wake County Detention Services Division is committed to maintaining a safe, secure and professionally operated detention environment. Our team works collaboratively to promote public safety, ensure the humane treatment of detainees and maintain operational excellence through accountability, integrity and teamwork. Interested in making a difference in your community today? Come join our team!
Essential Functions
With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office which provides Law Enforcement services throughout the community. With over 850 square miles of area and over 1 million residents, the Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the county. For more information about Wake County Government, visit www.wake.gov and the Wake County Sheriff’s Office at www.wake.gov/sheriff.
Required
The Basics (Required Education and Experience)
Location: Wake County Detention Raleigh, NC 27602
Employment Type: Regular
Work Schedule: 12-hour shifts: 7:00am – 7:00pm or 7:00pm – 7:00am, including days, nights, holidays, and weekends
Hiring Range: 25.43 – 29.08
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/7/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
The Wake County Detention Services Division is committed to maintaining a safe, secure and professionally operated detention environment. Our team works collaboratively to promote public safety, ensure the humane treatment of detainees and maintain operational excellence through accountability, integrity and teamwork. Interested in making a difference in your community today? Come join our team!
Essential Functions
- Serve as the central operator of communications and electronic security systems within the Wake County Detention Services Division
- Operate and monitor computerized security systems, including electronic door controls, closed-circuit television (CCTV), intercom systems, fire and life safety alarms, and perimeter security systems
- Control resident, staff and visitor movement throughout the facility and help ensure the safety and security of staff, detainees and visitors
- Play a critical role in both daily security operations and emergency response
- Monitor duress alarms, emergency signals and security alerts, initiating appropriate response protocols
- Maintain continuous surveillance of interior and exterior detention operations
- Coordinate communication among detention staff, supervisors, medical personnel, and external emergency responders
- Maintain accurate electronic and written logs documenting equipment status and operational activity
- Conduct routine system checks to ensure proper functionality of all control room equipment
- Assist with lockdowns, emergency evacuations and other critical incidents
- Ensure compliance with Wake County policies, state regulations and detention accreditation standards
- Maintain strict confidentiality of sensitive facility and detainee information
- Serve as the primary point of contact by answering incoming phone calls promptly and professionally, routing inquiries to the appropriate departments and ensuring accurate message taking/follow-up
- Work is performed within a secure detention facility
- Requires prolonged sitting while monitoring multiple screens and control panels
- Requires visual acuity, hearing and manual dexterity to operate control equipment
- Must be available to work rotating shifts, weekends, holidays, and overtime as required
- May be exposed to stressful or emergency situations requiring immediate response
With a wide array of services, Wake County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow, and play. Wake County Government employs approximately 4400 employees and approximately 1000 of those are employed by the Sheriff’s Office which provides Law Enforcement services throughout the community. With over 850 square miles of area and over 1 million residents, the Wake County Sheriff’s Office is the primary law enforcement agency for those in the unincorporated areas of the county. For more information about Wake County Government, visit www.wake.gov and the Wake County Sheriff’s Office at www.wake.gov/sheriff.
Required
The Basics (Required Education and Experience)
- High school diploma or GED
- Three years of experience in a criminal justice, public safety, juvenile justice, or similar setting
- Please include ALL prior work experience on your application and resume.
- Ability to demonstrate strong situational awareness, sound judgment and the ability to remain calm under pressure
- Excellent attention to detail and the ability to effectively multitask in a fast-paced, high-security environment
- Excellent verbal communication skills, accountability and strict adherence to established security protocols are essential
- Ability to work collaboratively in a team-oriented environment, effectively communicating and coordinating with coworkers to accomplish shared goals
- Ability to successfully complete a background investigation, drug screening and all required pre-employment processes
- Basic computer proficiency and the ability to operate multiple monitoring systems simultaneously
Location: Wake County Detention Raleigh, NC 27602
Employment Type: Regular
Work Schedule: 12-hour shifts: 7:00am – 7:00pm or 7:00pm – 7:00am, including days, nights, holidays, and weekends
Hiring Range: 25.43 – 29.08
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/7/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.