Assistant General Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is hiring an Assistant General Manager for its condominium community in Bethesda, MD.

Daily Responsibilities

• Clerical, admin tasks
• Coding invoices
• Research and resolve resident inquires
• Manage the calendar
• Send out emails to update community on events and announcements
• Attend board meetings
• Update work orders in Building Link
• New owner orientation (payment options, L&N account process, setting up in BL, direct debit, etc.), keys, etc.
• Initial first contact for resident questions. If DRA cannot answer questions/fulfill request, will direct owner to the designated staff member for a response.
• Day-to-day questions/complaints concerning resident services - lifeguards/pool service, gym, mailroom, Amazon Hub set-up and use, etc. (Send Declaration or Bylaws or other legal questions/complaints to DAM.)
• Smaller account corrections (processing tenant move-in fees and resale fees) and first-time late offenders.
• Preparation of Resale Packages & lender requests (questionnaires, etc.)
• Roll-up garage door remote and door fob programming.
• Processing ancillary income (laundry) and “other” income (in-unit service checks, etc.)
• Prepare formal written documentation requesting resident (owner?) reimbursement for non-insurance losses (legally allowable for reimbursement when it’s not an association issue). If not collected within 30 days, send to Director of Association Management to pursue through letter of assessment and legal processing.
• Manage concierge staff and concierge scheduling.
• Orders for office and general supplies and oversee that account is reconciled so each director has designated invoice for expense report.
• Reordering of supplies for keys.
• Oversee expenditures for administrative expenses in budget (will prepare estimates for future budgets).
• Prepare reimbursements/payment requests in Branch Access for Committee members.
• Print hard copy of BOD meeting minutes for Front Desk binder each month.
• Distribute informational documents/notices, work correspondence to owners and other residents. When complete, upload admin and maintenance calendar and ensure reminders are sent for maintenance and BOD events.
• Coordinate with DOO for Wednesday and other emergency water shutoffs for tiers.
• Coordinate the bulk trash container schedule and announce dates to owners.
• Communication with committees about their events, sending out information regarding their events when needed.
• Coordinate In-Unit Service work order completion with DOO and maintenance team and update in BuildingLink.
• Work directly with other two directors in emergencies to ensure owners and other residents are notified as necessary (emails, texts, hard copy notices). Ensure Concierge staff has protocol for emergencies.
• Other duties as requested.
  
  

Pay rate: $29-$34 an hour.

Requirements

• 2 years of related experience.
• Professional communication skills (written and spoken)
• Professional customer service skills.
• Team oriented.
• Ability to prioritize tasks, mange time, work proactively and take the initiative.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.