What are the responsibilities and job description for the Vice President of Client Services position at W3Global?
About The Job
We are a modern wealth advisor for people who want access to the same opportunities as institutions - public markets, private deals, and alternatives.
Our mission is to transform wealth management - combining investment excellence and the best of trust and estate planning into a modern, tech-first experience.
Our team shares the same mindset as our clients - curious, original, and driven to build what doesn't yet exist.
We are venture backed and include luminaries such as former SEC Chair Arthur Levitt as an investor. Our leadership and advisory network reflect deep experience.
We are launching the Invest SuperApp - a holistic platform that unifies public markets, private deals, and alternatives in a single, modern investing experience.
We are recognized for its differentiated, non-consensus insights across its podcast and newsletter and social media presence on major media such as the WSJ, CNBC, and more.
We are reshaping how modern investors build and enables its clients to Invest Beyond the Ordinary.
The Role
We are experiencing rapid growth.
The Vice President of Client Service will lead, train, and supervise our licensed Investment Advisors and Client Services team.
The ideal candidate has deep experience building and managing teams as a Registered Investment Advisor.
They can design and ensure adherence to client journeys for new and existing clients from Discovery to on-going account management.
They have dealt with a variety of scenarios touching on asset allocation, financial planning, trust tax and estates and retirement planning.
The role plays a pivotal role in scaling our advisor force and ensuring consistent client outcomes through strong supervision, process design, and coaching.
The ideal candidate combines leadership gravitas, technical competence, and a genuine passion for wealth management and client service.
Key Responsibilities
We are a modern wealth advisor for people who want access to the same opportunities as institutions - public markets, private deals, and alternatives.
Our mission is to transform wealth management - combining investment excellence and the best of trust and estate planning into a modern, tech-first experience.
Our team shares the same mindset as our clients - curious, original, and driven to build what doesn't yet exist.
We are venture backed and include luminaries such as former SEC Chair Arthur Levitt as an investor. Our leadership and advisory network reflect deep experience.
We are launching the Invest SuperApp - a holistic platform that unifies public markets, private deals, and alternatives in a single, modern investing experience.
We are recognized for its differentiated, non-consensus insights across its podcast and newsletter and social media presence on major media such as the WSJ, CNBC, and more.
We are reshaping how modern investors build and enables its clients to Invest Beyond the Ordinary.
The Role
We are experiencing rapid growth.
The Vice President of Client Service will lead, train, and supervise our licensed Investment Advisors and Client Services team.
The ideal candidate has deep experience building and managing teams as a Registered Investment Advisor.
They can design and ensure adherence to client journeys for new and existing clients from Discovery to on-going account management.
They have dealt with a variety of scenarios touching on asset allocation, financial planning, trust tax and estates and retirement planning.
The role plays a pivotal role in scaling our advisor force and ensuring consistent client outcomes through strong supervision, process design, and coaching.
The ideal candidate combines leadership gravitas, technical competence, and a genuine passion for wealth management and client service.
Key Responsibilities
- Lead and Supervise Advisors
- Serve as Designated Supervisor under our company's compliance framework.
- Conduct call monitoring, coaching, and meeting ride-alongs to ensure adherence to fiduciary and firm standards and adherence to the client journey framework.
- Reinforce professionalism, communication quality, and our investment philosophy across the advisor team.
- Partner closely with the Head of Sales, CEO and Chief Compliance Officer on supervision and documentation.
- Hire, Train and Develop Talent
- Develop a formal advisor onboarding and training playbook, including:
- Firm philosophy and investment framework
- Product education (public & private markets, digital assets)
- Professional standards and client communication
- CRM, DocuSign, and Notion training
- Deliver recurring training sessions and workshops, ensuring every advisor can clearly articulate our "house view."
- Drive Client Experience Excellence
- Oversee the client onboarding process to ensure seamless, white-glove experiences.
- Handle client escalations and support advisors in maintaining trusted relationships.
- Implement client satisfaction metrics and process improvements.
- Coordinate lead routing and optimize advisor-client matching for best fit and conversion.
- Experience in the implementation and onboarding of new CRM
- Partner for Growth
- Drive AUM growth through improved advisor productivity and retention.
- Coach advisors on deepening client relationships and presenting our full suite of solutions.
- Champion the adoption of technology and data tools to scale personalized advice delivery.
- Client Communication & Education
- Oversee the development and dissemination of client communications regarding investment performance.
- Manage third-party billing processes and ensure accuracy and transparency.
- Establish and implement a comprehensive education framework for clients covering tax, health, and longevity planning.
- AUM growth across supervised advisor teams
- Client retention and satisfaction
- Advisor compliance health and reduction of operational errors
- Speed and quality of advisor onboarding and enablement
- 7-10 years in client service or advisor management at a leading RIA (e.g., Fisher Investments, Edelman Financial Engines, Creative Planning, LPL Financial, or equivalent)
- Proven success supervising, coaching, and developing Investment Advisors
- Deep understanding of RIA operations, compliance, and workflows
- Required: Series 65 license; CFP or Series 7 a plus
- Strong command of technology (CRM systems such as Hubspot, DocuSign, digital workflows, familiar with eMoney)
- Exceptional communication, leadership presence, and integrity
- Competitive base salary performance bonus tied to AUM growth
- Long-term specialist management role with growth opportunity
- We believe in intellectual honesty, craftsmanship, and continuous improvement.
- We reward initiative, rigor, and the ability to elevate others.