What are the responsibilities and job description for the Sales Estimator position at W3Global?
Position Summary
The Estimator & Inside Sales Support role is responsible for helping customers through the quoting and booking process while supporting our sales and operations teams. You'll handle incoming inquiries, build accurate estimates, and ensure all customer information is correctly entered and communicated.
This role is ideal for someone who enjoys working with people and enjoys making sure everything is correct, clean, and organized behind the scenes.
Key Responsibilities
Strong attention to detail - accuracy matters Excellent communication skills (phone, email, and text) Calm and professional under pressure Organized, dependable, and self-motivated Comfortable using software (CRM, email, spreadsheets, quoting tools) Able to prioritize in a fast-paced environment Strong problem-solving skills and good judgment
Preferred Qualifications
The Estimator & Inside Sales Support role is responsible for helping customers through the quoting and booking process while supporting our sales and operations teams. You'll handle incoming inquiries, build accurate estimates, and ensure all customer information is correctly entered and communicated.
This role is ideal for someone who enjoys working with people and enjoys making sure everything is correct, clean, and organized behind the scenes.
Key Responsibilities
- Estimating & Quoting
- Create accurate moving and mobile storage estimates based on customer needs
- Ask the right questions to clarify job details (addresses, access issues, timeline, inventory, etc.)
- Explain pricing, services, and options clearly and professionally
- Update quotes when changes occur and document revisions properly
- Inside Sales Support
- Respond to inbound calls, emails, and online leads promptly
- Assist with booking jobs and confirming customer details
- Follow up with leads and unsold estimates to help close sales
- Support customer retention with friendly, solution-focused communication
- Scheduling & Administrative Support
- Enter and maintain customer information accurately in our system
- Coordinate scheduling support with operations/dispatch
- Create clear notes for the team to ensure smooth job execution
- Track estimate status, deposits, and customer communications
Strong attention to detail - accuracy matters Excellent communication skills (phone, email, and text) Calm and professional under pressure Organized, dependable, and self-motivated Comfortable using software (CRM, email, spreadsheets, quoting tools) Able to prioritize in a fast-paced environment Strong problem-solving skills and good judgment
Preferred Qualifications
- Experience in moving, storage, logistics, or home services (plus)
- Prior estimating, inside sales, or customer service experience
- Familiarity with scheduling/dispatch workflows
- Ability to upsell services when appropriate (packing, storage duration, delivery, etc.)
Salary : $50,000 - $60,000