What are the responsibilities and job description for the Operations Manager(Deposit Services) II position at W3Global?
About Our Client
Our Client is a well-established community bank committed to strong operational controls, regulatory compliance, and exceptional internal and external customer service. They place a strong emphasis on community-first banking, supporting local economic development, thrift, and homeownership. Their back-office professionals play a critical role in delivering reliable, compliant, and innovative banking solutions that serve both customers and communities.
Category: Deposit Services
Type: Full Time Exempt
Salary: $140,000 - $170,000
Description & Impact
Ensures deposit operations and loan servicing activities operate effectively and in compliance with applicable laws and regulations. Protects the Bank from operational risk and control failures by maintaining transactional integrity and strong oversight. Enhances servicing performance, service delivery, and operational scalability to support the Bank's long term objectives.
Responsibilities
Provides day to day leadership of deposit operations and loan servicing functions. Oversees operational control processes, servicing systems, quality control programs, and vendor relationships. Ensures compliance, operational effectiveness, and high service standards across all servicing activities. Partners with cross functional teams to resolve operational issues, strengthen processes, and support new product and system initiatives.
Essential Functions
Education/Training
Our Client is a well-established community bank committed to strong operational controls, regulatory compliance, and exceptional internal and external customer service. They place a strong emphasis on community-first banking, supporting local economic development, thrift, and homeownership. Their back-office professionals play a critical role in delivering reliable, compliant, and innovative banking solutions that serve both customers and communities.
Category: Deposit Services
Type: Full Time Exempt
Salary: $140,000 - $170,000
Description & Impact
Ensures deposit operations and loan servicing activities operate effectively and in compliance with applicable laws and regulations. Protects the Bank from operational risk and control failures by maintaining transactional integrity and strong oversight. Enhances servicing performance, service delivery, and operational scalability to support the Bank's long term objectives.
Responsibilities
Provides day to day leadership of deposit operations and loan servicing functions. Oversees operational control processes, servicing systems, quality control programs, and vendor relationships. Ensures compliance, operational effectiveness, and high service standards across all servicing activities. Partners with cross functional teams to resolve operational issues, strengthen processes, and support new product and system initiatives.
Essential Functions
- Leads and oversees deposit operations and loan servicing activities to ensure accuracy, efficiency, and regulatory compliance.
- Directly supervises operations and servicing staff, including hiring, training, performance management, and workforce planning.
- Oversees mortgage, commercial, and consumer loan servicing functions, including escrow administration, participations, reporting, and customer inquiries.
- Oversees operational control functions including item processing, wire transfers, ATM and electronic services, IRA and dormant account administration, and legal documentation processes.
- Monitors Key Performance Indicators (KPIs) and service level standards.
- Evaluates and enhances policies, procedures, and workflows to improve efficiency and reduce risk.
- Manages loan servicing vendor relationships and monitors service performance.
- Leads servicing related audits and examinations.
- Oversees business continuity planning and operational resilience.
- Partners with IT, Lending, Accounting, Compliance, Risk, and Audit to investigate and resolve operational issues.
Education/Training
- Bachelor's degree or equivalent in Business, Finance, Accounting, or a related field preferred.
- A minimum of 7 to 10 years of experience in banking operations and loan servicing.
- At least 3 years of supervisory or management experience preferred.
- Knowledge of deposit operations and loan servicing functions.
- Understanding of banking regulations and internal controls.
- Proficiency with core banking and servicing systems.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office and reporting tools.
Salary : $130,000 - $170,000