What are the responsibilities and job description for the Encompass Administrator position at W3Global?
Role: Encompass Administrator
Duration: Long Term.
Remote.
Key Responsibilities
Duration: Long Term.
Remote.
Key Responsibilities
- Experience using and administering Encompass Banker's Edition and the Ellie Mae Connect family of products.
- Knowledge of Encompass functionality and ability to coach end-users on how to utilize it effectively.
- Experience working in an Agile/Scrum development process.
- Experience in configuration of all areas of Encompass settings including personas, user groups, eFolder, loan templates, reports, input form builder, and all types of business rules.
- Strong understanding of the loan lifecycle.
- Certification in Encompass Administration or similar course work.
- Experience successfully working remotely and/or with geographically dispersed teams.
- Mortgage industry and/or Financial Services experience is a plus.
- Knowledge, Skills, and Abilities:
- Ability to analyze problems and respond quickly in a fast-paced, demanding environment.
- Multi-tasking capabilities.
- Ability to manage help desk tickets and user issues.
- Strong communication skills and customer service.
- Demonstrates a professional and cooperative attitude.
- Microsoft Excel functions like formulas, pivot tables, and macros.
- Must have a positive attitude, work well under pressure and be a team player.
- Ability to prioritize work to meet project deadlines.
- Effective listening and critical thinking skills.
- Ability to work independently and within a team environment.
- Strong problem-solving skills with attention to detail.
- Ability to maintain a flexible work schedule, including evening and weekend work when needed.
