What are the responsibilities and job description for the Encompass Administrator / LOS Automation Specialist position at Baba Lending?
We’re scaling our LOS automation and compliance—own Encompass end-to-end at Baba Lending.
About Baba Lending
Baba Lending is a fast-growing residential mortgage lender licensed across multiple U.S. states. We’re committed to strong compliance, operational excellence, and thoughtful automation.
Role Overview
We use Encompass today but want to unlock its full potential. You will lead the transformation of our LOS— designing automation, strengthening compliance controls, and building reporting that gives operations and leadership clear, real-time visibility.
Key Responsibilities
• Serve as primary Encompass LOS administrator; own roles, permissions, personas, business rules, and system preferences.
• Design and maintain workflow automation (milestones, tasks, condition templates, custom fields/forms, input forms, business rules, and alerts).
• Build compliance-driven triggers and monitors, including:
• Timely adverse action/denial notifications within required regulatory timelines (ECOA/Reg B).
• TRID/RESPA disclosure clocks, fee-tolerance checks, and change-of-circumstance workflows.
• HMDA data capture integrity checks and pre-submission validations.
• Implement automated condition management; create dashboards for processors/LOs/management.
• Integrate Encompass with vendors (credit, VOE/VOA, pricing/lock, AUS, eDisclosure/eClose, doc prep, compliance).
• Build reports and dashboards (pipeline, SLA, aging, exception reports) and maintain data quality.
• Create and update SOPs, admin playbooks, and training for users; deliver recurring training.
• Triage issues; coordinate with ICE Mortgage Technology and external vendors/consultants as needed.
Required Skills & Experience
• 5 years hands-on Encompass administration in a U.S. mortgage environment (retail/wholesale/correspondent).
• Proven expertise in automation, business rules, custom forms, input forms, and reporting.
• Strong working knowledge of TRID, RESPA/TILA, ECOA (adverse action timing), HMDA, LO Comp, and state overlays.
• Experience with third-party integrations (PPE, credit, VOE/VOA, doc prep, eClose, compliance).
• Excellent analytical, documentation, and cross-functional communication skills.
• Preferred: Encompass SDK/API, plug-ins, scripting; ICE certifications.
How to Apply
• Apply on LinkedIn: Use the Apply/ Easy Apply button on this posting; include a brief note on your key Encompass accomplishments and preferred engagement model.
• Or email us: Send your resume (PDF), a 3–5 bullet summary of your top Encompass automations, and your engagement preference to HR@babalending.com with subject line: “Encompass Admin – Your Name – Full-time/Contract/Consulting.”
Baba Lending is an equal opportunity employer.
