What are the responsibilities and job description for the Electro-Mechanical Field Service Technician position at W3Global?
Principal Duties And Responsibilities
- Troubleshoot chemical, mechanical, electro-mechanical, and electronic equipment, controllers, and supplies.
- Perform diagnostic analysis.
- Assist in the installation of new equipment.
- Perform periodic scheduled and corrective maintenance of installed equipment in an assigned territory.
- Repair and correct malfunctions as necessary.
- Modify or update equipment when required.
- Prepare detailed service and failure records and recommend changes to customers to improve revenues and reduce total costs.
- Maintain tools, test equipment, and materials professionally.
- Work with processes unique to customer needs.
- Counsel clients on use, operation, and maintenance of equipment.
- Participate in problem-solving regarding customer complaints.
- Maintain good communication with customers and internal personnel to ensure effective information flow.
- Stay updated on developments and innovations that improve departmental and company performance.
- Apply technical knowledge to perform the job and develop improved methods.
- Accurately perceive and report information from others clearly and concisely.
- Be computer and tech savvy-all paperwork and communication are electronic.
- Report daily to the Field Service Manager on any outstanding issues.
- Minimum 5 years of related experience.
- At least 2 years of industrial electrical experience (12VDC, 24VDC, 24VAC, 120VAC, 208VAC-480VAC).
- Ability to lift 75 lbs.
- Ability to read and understand electrical diagrams.
- Ability to disassemble and reassemble mechanical components using common sense, exploded views, and minimal guidance.
- Excellent employee and customer relations skills.
- Experience with the relevant equipment is a plus.
- Neat and clean in appearance with an excellent driving record.
- Background check required.
- High school diploma or equivalent
- Electrical troubleshooting: 5 years
- Mechanical and technical: 5 years
- Industrial mechanic or field service: 3 years
- Driver's license
- Commission, bonus, and competitive pay available for the right experienced person
- 401(k) and 401(k) matching
- Health, dental, and vision insurance
- Life insurance
- Paid time off
- On-the-job training
- HVAC: 3 years
- Industrial maintenance: 3 years
- 100% required
- On the road
Salary : $22 - $40