What are the responsibilities and job description for the Customer Service & Ecommerce Support Representative position at W3Global?
Customer Service & E-Commerce Support Representative
About Us
Our client is a fast-growing online retailer in fragrances and cosmetics, seeking a detail-oriented and tech-savvy Customer Service & E-Commerce Support Representative to assist customers and manage online orders.
Key Responsibilities
About Us
Our client is a fast-growing online retailer in fragrances and cosmetics, seeking a detail-oriented and tech-savvy Customer Service & E-Commerce Support Representative to assist customers and manage online orders.
Key Responsibilities
- Handle customer inquiries via phone and email regarding orders, shipping, and products.
- Assist with placing orders, processing returns/refunds, and tracking shipments.
- Maintain accurate CRM records (Zendesk preferred) and update product listings (descriptions, pricing, images).
- Manage returned products and monitor competitor pricing.
- Collaborate with internal teams to improve service and operations.
- Perform other duties as assigned.
- Overtime available at 1.5x hourly rate.
- 3-5 hours/week after hours or weekends; 7-day schedule during peak holiday season.
- 6 months of customer service experience (retail/e-commerce preferred).
- Excellent communication, problem-solving, and organizational skills.
- Comfortable using CRM systems (Zendesk preferred).
- High school diploma or equivalent (degree preferred).
- Experience in perfume, cosmetics, or related industries.
- Multilingual abilities.
- 2 years in social media/digital marketing, managing Instagram, Facebook, TikTok, Pinterest, or YouTube Shorts.
- Skills in SEO, Google Analytics, Meta Ads Manager, Shopify/BigCommerce, and content creation (photo/video).
- Competitive pay with overtime and seasonal incentives.
- Opportunities for growth in a fast-paced e-commerce environment.
- Employee discounts on fragrances and cosmetics.
- 401k plan with employer match.