What are the responsibilities and job description for the Personal Lines Department Director position at W3Global Inc.?
Our company is looking for a Personal Lines Department Director to lead our service team, drive retention, and ensure operational excellence. This is a strategic, high-impact role where your leadership directly shapes client satisfaction, team culture, and sustainable growth.
Location: Kansas (at an office in Louisburg, Paola, Overland Park, Lawrence, or Topeka) - Hybrid flexibility available
Why You'll Love This Role:
Lead, coach, and inspire a talented Personal Lines service team.
Drive operational consistency, quality assurance, and exceptional client experiences.
Partner with producers, leadership, and carriers to support growth and retention goals.
Influence processes, metrics, and culture to strengthen performance and collaboration.
What You'll Do:
Team Leadership & Development: Lead huddles, 1:1 coaching, and professional growth initiatives. Create a culture of accountability, collaboration, and continuous improvement.
Operational Excellence: Ensure workflows are efficient, accurate, and consistently executed. Implement quality assurance practices that drive measurable improvements.
Client Retention & Growth: Support proactive renewals, cross-sell/up-sell opportunities, and relationship-building strategies.
Data-Driven Insights: Use dashboards and metrics to guide coaching, identify opportunities, and improve results.
Collaboration & Market Partnerships: Partner with producers and carriers to strengthen placements, resolve escalations, and enhance the client experience.
What We're Looking For:
7 years in the insurance industry, including 3 years in leadership within Personal Lines or client-service operations.
Proven success leading service teams, improving processes, and driving client satisfaction.
Hands-on experience working with carriers and producers to resolve issues and strengthen relationships.
Strong coach, communicator, and collaborator who leads by influence and example.
Deep understanding of Personal Lines products, carrier appetites, and agency operations.
Who You Are:
Service-minded, humble, driven, and emotionally intelligent.
Calm under pressure, solutions-focused, and dependable.
Excited to improve processes, develop people, and make a measurable impact.
Location & Work Style:
This role is based in one of our Kansas offices with regular in-person collaboration. Hybrid flexibility is available, but fully remote arrangements will not be considered.
Success in This Role:
High-performing team delivering consistent client experiences.
Steady improvement in retention, remarket efficiency, and service turnaround times.
Strong collaboration with producers, carrier partners, and internal teams.
A department culture that reflects the agency's values and builds trust at every level.
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Vision insurance
