What are the responsibilities and job description for the SERVICE COORDINATOR - SSVF GLENDIVE position at Volunteers of America Northern Rockies?
Service Coordinator of Supportive Services for Veteran Families (SSVF)
Classification: Exempt
Reports to: SSVF Program Manager
Date: February 2023
Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.
At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.
Job Description
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Summary/Objective
The Supportive Services for Veteran Families (SSVF) Service Coordinator is responsible for providing best practices in case management to assist low-income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.
- Conduct outreach activities in respective communities to identify Veterans who qualify for the SSVF program
- Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stability
- Help identify strengths and barriers with clients to ensure best SSVF services, VOA services and community services are made available
- Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for Veterans
- Maintain case management data in the Homeless Management Information System (HMIS), case management system and other data systems as needed
- Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates
- Crisis management
- Ability to work with multiple staff, clients, and agencies
- Able to meet tight deadlines under pressure
- Organization skills
- Ability to work both independently and as part of a team
- Effective oral and written communication skills
- Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.
Travel
Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.
- Associate degree with a minimum of two years of case management experience or closely related experience
- High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
- Valid driver's license
- Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems
- Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience
EEO Statement
Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.
