SKILLS TRAINER - FT CENTER OF HOPE

Skills Trainer - Healthcare

Classification: Non-Exempt
Reports to: Program Director/Supervisor/Lead
Date: June 2025

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions, offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization

JOB DESCRIPTION

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Summary/Objective

The Skills Trainer will provide support, skill training, and one-on-one supervision to clients as outlined in the treatment plan. The Skills Trainer will also maintain case records and documentation per Volunteers of America Northern Rockies' policies and procedures and coordinate facility operations and client needs with other staff.

Essential Functions

• Provide support, supervision, activities, and skills training individually and/or in group settings outlined in the treatment plan. This may include coping skills, self-care, social interaction skills, illness management, crisis management, daily living activities, community awareness, incoming/outgoing residence transitional support, etc.
• Participates as an integral member of a multidisciplinary treatment team.
• Attends team meetings, community partner meetings, and case staffing as assigned by supervisor or clinic director.
• Conducts in-home skills training visits to assist clients with developing independent living skills.
• Assist in preparing materials for the day treatment process, e.g., preparing copies/packets, preparing the group room, and cleaning and organizing the workspace.
• Cleans program facilities/areas as needed or assigned.
• Provide all services within the detoxification process for clients. Including:
  • Non-medical monitoring as prescribed in policies and procedures
• Provides medication monitoring of clients following medical policies and procedures.
• Provides basic risk assessment and immediate referral to program coordinator, primary clinician, or on-call staff for expanded risk assessment and intervention.
• Provide for clients' life and medical safety, behavioral control, and crisis prevention activities within the scope of practice, and contact supervisors, primary clinicians, and appropriate emergency services as needed.
• Is responsible for contacting clinical staff as needed to intervene in situations requiring professional support, increased intervention, alternative placement, or level of care.
• Coordinate daily facility operations, including required monitoring, walkthroughs, and room searches of facility and clients according to program needs.
• Transport clients to access services and appointments as authorized by program needs and treatment plan.
• May administer Drug and Alcohol screens/tests as needed and authorized by clinical staff or primary therapist.
• Participates as a team member of the client's care team.
• Utilizes assessments with clients as outlined in the program, such as the DLA-20, MIS, PHQ 9, GAD 7, SOWS, or CIWA.
• Maintains case records and other documentation as outlined in agency policies.
• Familiarizes themself and complies with all Volunteers of America Northern Rockie's policies and procedures for the individual programs they will be working on.
• Participates in all supervision, staff meetings, and training required by the supervisor and organization.
• Maintains productivity/billable hour expectations as determined by leadership.
• Other duties as assigned.

Competencies

• Crisis management
• Ability to work with multiple staff, clients, and agencies.
• Proficiency with Microsoft Office Software: Outlook, Word, Excel
• Able to meet tight deadlines under pressure.
• Organization skills
• Ability to work both independently and as part of a team.
• Practical oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our

cultural values.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time or part-time status dependent on the position hired for in a 24/7 facility. Days and hours of work vary according to the assigned shift.

Travel

Some travel is required for this position.

Required Education, Experience, or Eligibility Qualifications

• High School Diploma or GED
• Must possess and maintain a valid driver's license
• 1-2 years of training and/or experience in adult education, populations with learning disabilities, or severe mental illness.
• Must obtain and maintain valid certifications for the following training within the first 30 days of employment. (Training for certification will be offered in the house)
  • CPR / First Aid
  • Mental Health First Aid
  • MANDT

Preferred Education and Experience

• Experience working with people experiencing mental illness and/or substance use problems
• Experience working with people who are actively experiencing a crisis
• Experience working with people in a residential service environment
• 3-5 years of training and/or experience in adult education, populations with learning disabilities, or severe mental illness.

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.