SERVICE COORDINATOR HVRP MT

HVRP Employment Service Coordinator

Classification: Exempt
Reports to: Program Manager of HVRP
Date: August 2022

Each day at Volunteers of America, we strive to exemplify our foundational pillar of Servant Leadership and Cultural Values of Communication, Compassion, Integrity, Respect, and Excellence.

At VOA we are committed to providing opportunities that help staff grow and enhance their skill sets. As part of this commitment, we invest in on-the-job training to prepare employees for their new positions and offer professional development opportunities, coaching, and career pathways to promote our culture of helping staff advance their careers throughout the organization.

JOB DESCRIPTION

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Summary/Objective

The Employment Service Coordinator works as a team member in the Homeless Veteran Reintegration Program (HVRP), helping homeless Veterans find employment through intensive case management services.

Essential Functions

• Conduct assessments to determine eligibility and appropriateness of Veterans’ enrollment into the HVRP program
• Establish and maintain complete and accurate records of HVRP participants and their progress toward goals and objectives
• Develop a trusting and helping relationship with homeless veterans without bias regarding their history or circumstance that brought them into the program
• Help eligible Veterans connect with the available public and private service resources and follow up on referrals to encourage participant progress toward stabilization
• Assist Veterans with creating resumes
• Participate in in-service training and employment-related events
• Provide regular feedback on enrolled participants' progress, and make recommendations for discontinuing or extending services
• Conduct employability assessments of potential participants, including aptitude, readiness for work, physical capabilities, or other employment considerations
• Assist with the development and maintenance of a resource base of employers committed to giving priority hiring attention to Veterans enrolled in the HVRP program
• Accurately document detailed, ongoing intensive case management work about the privacy and needs of each participant enrolled in the program
• Work with the Veterans Administration to determine eligibility for services and other benefits, secure DD-214 forms, and develop relationships with other service providers
• Other duties as assigned

Competencies

• Calm in confrontational situations and emergencies
• Ability to effectively interact with a diverse clientele and program partners
• Able to set appropriate professional boundaries
• Effective communicator, both orally and written – assertive when necessary
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the organization.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. This position also often works in non-traditional work settings to meet the needs of those enrolled in the program.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending, standing, or stooping.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

This position requires travel as needed or assigned by the supervisor to effectively support Veterans enrolled in the program while performing outreach with Veterans and community partners in the community and for required training as scheduled.

Required Education, Experience, or Eligibility Qualifications

• Associate degree with a minimum of two years of case management experience or closely related experience
• Or -

• High School diploma or equivalent and a minimum of three years of case management experience or closely related field experience
• Valid driver's license
• Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education and Experience

• Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.