What are the responsibilities and job description for the Case Manager - Permanent Supported Housing (PSH) position at Volunteers of America Eastern Washington?
Description
This is challenging, meaningful work that changes lives. As a Case Manager, you will support individuals experiencing housing instability as they work toward independence, stability, and improved well-being. While the work can be complex and fast-paced, it is deeply rewarding for those who are passionate about making a real difference in their community. You’ll be joining a team moving toward an emerging integrated care model in which housing, behavioral health, and physical health supports come together to provide truly whole-person care.
About Us
We are a mission-driven organization committed to serving individuals and families experiencing some of the most complex barriers to stability, including homelessness, trauma, and health disparities. Our work is rooted in dignity, respect, and equity—meeting people where they are and supporting them in building a path forward.
Responsibilities
- Manage a caseload of participants while providing consistent, person-centered case management services
- Spend time both in the office and in the community meeting with participants, supporting housing goals, and navigating barriers in real time
- Conduct intakes, assessments, and develop individualized service plans tailored to participant needs
- Provide regular in-person support—this may include home visits, office meetings, or accompanying participants to appointments
- Support individuals in obtaining and maintaining stable housing, including working with landlords and housing providers
- Assist participants with housing applications, subsidies, and navigating complex systems
- Respond to urgent needs and crisis situations with professionalism, sound judgment, and compassion
- Help participants navigate healthcare, behavioral health, justice, and social service systems as part of a whole-person approach
- Build and maintain collaborative relationships with landlords, community partners, and service providers
- Educate participants on tenant rights, responsibilities, and independent living skills
- Balance direct service work with documentation, including case notes, service plans, and data tracking required for program compliance
- Track outcomes and maintain accurate, timely, and confidential records
- Participate in team meetings, supervision, and ongoing training
Requirements
Required:
- Eligible to obtain an agency Affiliated Counselor (AAC) credential within 30 days of hire
- Valid driver’s license, reliable transportation, and required auto insurance
- Ability to pass a background check and driving record review, consistent with applicable laws
- Strong communication, organization, and problem-solving skills
- Ability to work effectively with diverse populations in a fast-paced environment
Preferred:
- Bachelor’s degree in social services or related field
- Experience working with individuals impacted by homelessness, trauma, mental health, substance use, or the justice system
- Experience connecting clients to housing, medical, financial, or community resources
Compensation & Benefits
- $28.41 per hour
- 8 paid holidays plus up to 5 floating holidays
- 100% employer-paid medical, dental, and vision insurance (approx. $12,000–$15,000 annual value)
- Employer-paid life insurance and long-term disability (approx. $1,500–$2,500 annual value)
- Generous PTO, including sick leave and vacation
- 403(b) retirement plan
- Public Service Loan Forgiveness (PSLF)-eligible employer
- Ongoing training and professional development opportunities
- Free electric vehicle charging at our main location
Additional Information
We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including Washington State’s Fair Chance Act.
Salary : $1,500 - $2,500