What are the responsibilities and job description for the Computer Support Associate position at viva?
Description
Infrastructure Engineer
To provide onsite deskside Tier 2 support performing the following duties:
Primary Duties for this role:
Additional details:
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Job Requirements:
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Notes:
1st shift (6am – 3:30pm with flex start am) with minimal overtime
25% desk work and 75% shop floor
Possible use of client Gator to get around the facility
Metatarsals are required on the first day
Business casual dress code
Lift up to 35 Pounds
Some travel between local Quad City facilities as needed may be required. Weekly or less frequency within 10 miles. Will drive a client Gator while in the factory after completing training.
Infrastructure Engineer
To provide onsite deskside Tier 2 support performing the following duties:
Primary Duties for this role:
- Deploying new computers to replace old ones.
- Upgrading to window 11 from 10
- Imaging computers
- Disposing of outdated assets
- Strong Software skills: Powershell, python, etc.
Additional details:
- Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations.
Job Requirements:
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts
- 1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
- Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Notes:
1st shift (6am – 3:30pm with flex start am) with minimal overtime
25% desk work and 75% shop floor
Possible use of client Gator to get around the facility
Metatarsals are required on the first day
Business casual dress code
Lift up to 35 Pounds
Some travel between local Quad City facilities as needed may be required. Weekly or less frequency within 10 miles. Will drive a client Gator while in the factory after completing training.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status