IT Computer Support /Desktop Support Technician

Location: Quad Cities, IL/IA (Onsite)

Shift: 1st Shift – 6:00 AM to 3:30 PM (Flexible start time)

Schedule: 25% Desk Work / 75% Shop Floor

Travel: Occasional travel between local Quad City facilities (within 10 miles)

Duration: Contract

Visa Sponsorship: Not available now or in the future

Work Environment

• Onsite manufacturing environment
• Business casual dress code
• Metatarsal safety shoes required on Day 1
• Ability to lift 35 pounds
• May operate a John Deere Gator within the facility after completing required training
• Minimal overtime expected

Job Summary

We are seeking an IT Support Technician II to provide onsite Tier 2 deskside support in a manufacturing environment. This role is responsible for deploying and supporting desktop hardware, performing Windows upgrades, imaging systems, managing IT assets, and troubleshooting end-user issues. The ideal candidate will have strong technical skills, excellent customer service, and experience supporting Windows-based environments.

Key Responsibilities

• Provide Tier 2 onsite desktop support for end users.
• Deploy new computers and replace existing hardware.
• Upgrade Windows 10 systems to Windows 11.
• Image and configure desktop and laptop computers.
• Retire and dispose of outdated IT assets following company procedures.
• Update asset records in Asset Center and maintain accurate documentation.
• Follow knowledge base (KB) articles and established procedures to resolve technical issues.
• Create and maintain documentation, reports, and email communications.
• Identify process or operational issues and resolve them using documented procedures.
• Escalate issues that fall outside established processes.
• Maintain IT equipment, supplies, and operational data.
• Travel between local facilities as needed to support users and equipment.

Required Qualifications

• Knowledge of computer hardware, operating systems, and networking fundamentals.
• Experience with desktop deployment, imaging, and hardware replacement.
• Strong scripting or automation skills using PowerShell, Python, or similar tools.
• Knowledge of Microsoft Windows environments.
• Familiarity with Microsoft Office applications, intranet, and internet tools.
• Understanding of computer security concepts and security policies.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in both office and manufacturing shop floor environments.

Preferred Qualifications

• One or more years of IT support or desktop support experience.
• Experience with Windows imaging and deployment tools.
• Experience supporting Windows 10 and Windows 11 migrations.
• Recent graduates with relevant IT education and hands-on technical skills are encouraged to apply.

Education

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent work experience.
• High school diploma or equivalent required.

Physical Requirements

• Lift and carry up to 35 pounds.
• Walk extensively throughout the manufacturing facility.
• Work in both office and shop floor environments.
• Wear required safety equipment, including metatarsal safety shoes.