What are the responsibilities and job description for the Receptionist position at Visiting Angels?
About Us:
At Visiting Angels, we provide compassionate, in-home care services to seniors, helping them live comfortably and safely in their own homes. We're seeking a dedicated Receptionist to be the welcoming voice and face of our office—someone who thrives in a fast-paced environment and understands the needs of caregivers and clients alike. Applicants are required to be centrally located to Brighton, MI in order to comply with our on-call policy.
Key Responsibilities:
- Answer a high volume of inbound calls with professionalism and empathy
- Respond to basic customer service inquiries and provide helpful information to clients and caregivers
- Greet visitors, clients, and caregivers in a warm and helpful manner.
- Answer basic customer service questions and needs.
- Schedule appointments and assist with caregiver-client coordination.
- Maintain organized records and handle data entry with accuracy.
- Support office staff with administrative tasks such as filing, scanning, and email correspondence.
- Uphold confidentiality and HIPAA compliance at all times.
- Participate in the on-call rotation to support clients and caregivers after hours.
- Occasionally cover shifts when needed during business hours or when on-call.
Qualifications:
- Previous experience as a receptionist or in a high-call-volume environment (Required)
- Background in caregiving, homecare, or healthcare support (Required)
- Excellent communication and customer service skills
- Strong multitasking and time management abilities
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Friendly, compassionate demeanor with a team-oriented attitude
- High school diploma or equivalent
Why Join Us?
- Supportive team environment rooted in compassion and respect
- Opportunity to grow within a mission-driven organization
- Meaningful work that directly impacts clients and caregivers
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Caregiving: 1 year (Required)
Ability to Commute:
- Brighton, MI 48116 (Required)
Work Location: In person
Salary : $19 - $21