What are the responsibilities and job description for the Case Manager position at Visiting Angels?
Company Description
Visiting Angels is a trusted leader in in-home care, providing compassionate and personalized support that allows seniors and adults with special needs to maintain their independence in the comfort of their homes. Our dedicated caregivers assist with daily tasks such as light housekeeping, meal preparation, errands, and personal hygiene, ensuring clients lead fulfilling lives in familiar surroundings. By offering dependable services, we provide peace of mind to families, including those managing care from a distance. Our commitment to creating meaningful connections and enhancing quality of life makes Visiting Angels a top choice in home care and caregiver employment.
Role Description
We are seeking a full-time, on-site Case Manager to join our team in Frisco, TX. The Case Manager will oversee the coordination of client care, ensuring personalized service plans meet individual needs. Responsibilities include conducting initial client assessments, maintaining ongoing communication with clients and families, and scheduling caregiver assignments. The role also involves regularly evaluating client satisfaction, managing caregiver performance, and ensuring compliance with company policies and applicable regulations.
Qualifications
- Strong communication, interpersonal, and relationship management skills to interact effectively with clients, families, and caregivers.
- Exceptional organizational and scheduling abilities to manage service plans and caregiver assignments efficiently.
- Problem-solving and critical-thinking skills to address client needs and resolve challenges promptly.
- Knowledge of the home care industry or prior experience in caregiving services is highly advantageous.
- Proficiency with basic computer applications such as Microsoft Office and scheduling software.
- Ability to work independently and as part of a team in a fast-paced environment.
- Prior experience in case management, social work, or a related field is a plus.
- High school diploma or equivalent is required; a bachelor's degree in social work, healthcare management, or related fields is preferred.