IT Systems Administrator (Des Moines Metro)

Description

Summary: As IT Systems Administrator, you will be responsible for managing and maintaining the bank’s IT infrastructure, with a focus on Microsoft 365 and security. This includes managing cloud-based services, securing financial data, supporting internal users, and ensuring compliance with banking regulations (e.g., GLBA, PCI-DSS). You’ll play a key role in safeguarding the bank’s network and systems while providing reliable IT solutions that support daily banking operations.

Essential Duties And Responsibilities

• Manage and optimize Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and Power BI, ensuring they meet the bank’s needs.
• Administer user accounts, manage licenses, and implement security policies and permissions across Microsoft 365 applications.
• Participates in the evaluation of technologies and vendors used to ensure they meet industry standards for quality and performance
• Monitors and supports ancillary bank systems and alerts management of any performance or security issues
• Enhance security protocols across the bank’s IT infrastructure, ensuring compliance with financial industry regulations (GLBA, CRI).
• Manage endpoint security tools, including XDR and SIEM software and firewall configurations, to protect systems from threats.
• Develop, implement, and enforce security measures such as encryption, MFA, VPN, and secure remote access to safeguard sensitive customer data and banking systems.
• Participate in regulatory audits, vulnerability scans, and security updates to identify and address potential threats.
• Assist with support of on-premises and cloud-based servers, ensuring systems are optimized for performance and security.
• Installation, configuration, and troubleshooting support of end user hardware and software.
• Assist with onboarding and offboarding of employees, including setting up new accounts, permissions, and access to necessary systems.
• Assists with staff training and guidance on best practices for IT security and utilization of Microsoft 365 tools.
• Project participation with department and organizational initiatives.
• Documentation responsibilities for configurations and security settings to ensure compliance with regulatory standards.
• Other duties as assigned
  
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Requirements

Competencies

• Analytical - Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Strives to build knowledge and skills continuously; Shares expertise with others.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Maintains confidentiality.
• Oral Communication - Listens and gets clarification; Response well to questions.
• Written Communication - Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.
• Cost Consciousness - Conserves organizational resources.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Completes work promptly; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions, Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals, completes tasks on time, or notifies the appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
  
  

Qualifications

To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Education And/or Experience

Bachelor’s degree in Information Technology or Computer Science preferred; or at least five years of related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

Successful individuals should have in-depth knowledge of Microsoft 365 and Sharepoint as well as familiarity with financial industry regulations and security frameworks (GLBA, CRI).

Other Qualifications

Must be able to travel to all bank locations using your transportation.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to use hands and fingers while working with a keyboard and mouse. They must regularly reach with hands and arms and talk or hear. The employee is frequently required to stand, sit, and/or walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee will be required to lift and/or move computer equipment up to 20 pounds.

Work Environment

The work environment characteristics described here represent those an employee encounter while performing this job's essential functions. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually quiet.