What are the responsibilities and job description for the Junior IT Administrator position at Todd & Sargent, Inc.?
The Role: Background, context, and vision for this role and why this role exists
As part of the Todd & Sargent IT Team, the IT Junior Administrator provides first-line technical support to 150 employees across both office and field operations. This position is focused on end-user service, CAD/BIM software support, and assisting with general IT infrastructure maintenance.
Success in this position comes from delivering top-notch customer service, learning the technical foundations of our environment, and building strong relationships in both office and field.
The What: What this role is responsible for.
Technical Expectations
Help Desk Support
- Provide Tier 1 technical support via phone, email, and in-person assistance
- Troubleshoot common issues with Windows workstations, printers, and mobile devices
- Support CAD software including AutoCAD, Revit, Civil 3D, and related applications
- Document all support requests in ticketing system with detailed resolution steps
- Maintain help desk metrics including response time and resolution rate targets
- Escalate complex issues to Senior IT Administrator with proper documentation
Hardware & Infrastructure
- Deploy and configure new workstations and laptops for staff onboarding
- Perform routine maintenance on high-performance CAD workstations
- Assist with network infrastructure maintenance and cable management
- Support mobile device management for iPads and field devices
- Manage inventory of IT equipment and supplies using asset management system
- Coordinate hardware warranty repairs and replacements
Software Support
- Assist with Autodesk software installations and license management
- Support Office 365 deployments and basic troubleshooting
- Maintain software inventory and compliance tracking
- Perform basic database maintenance and backup verification under supervision
- Update and patch workstation operating systems following established procedures
- Support specialized engineering applications (RAM, Wind, Enercalc)
Field Operations Support
- Provide remote support for field personnel via VPN and remote desktop tools
- Assist with mobile device configuration and troubleshooting
- Support construction management software used on jobsites
- Coordinate with Senior IT Administrator for complex field technical issues
- Document field support procedures and common resolution steps
End-User Support & Customer Service
- Provide clear communication with employees of all technical levels
- Model best practices for customer service and coach junior staff in handling end-user support
- Anticipate user needs, document solutions, and contribute to a growing IT knowledge base
- Build trust with employees by consistently delivering responsive, high-quality support
Effective Organization and Housekeeping of IT Hardware
- Ensure proper organization, inventory, and maintenance of all IT hardware to ensure efficient operations and easy access.
- Follow protocols for regular audits of hardware inventory, ensuring all equipment is accounted for, functional, and up-to-date.
- Promote best practices for the care and handling of IT assets to extend their lifespan and optimize performance, including guidelines for usage, storage, and disposal of outdated equipment.
Qualifications:
Education: Associate's degree in Computer Science, Information Technology, or related field or equivalent experience
Experience: 1-2 years relevant experience in IT support or help desk environment
Technical Skills:
- Strong Windows desktop support skills and basic networking knowledge
- Familiarity with Microsoft Office Suite and basic troubleshooting
- Understanding of Active Directory basics and user account management
- Basic knowledge of computer hardware and peripheral devices
Preferred Qualifications
- Experience in architecture/engineering or professional services environment
- Knowledge of CAD/BIM software and high-performance workstation requirements
- Microsoft certifications (MCSA, MCSE, Azure Administrator, or equivalent)
- CompTIA Security or similar security certifications
- Experience with backup and disaster recovery solutions
- Familiarity with compliance frameworks (ISO 27001, NIST 800-171)
- Understanding of construction industry workflows and technology needs