What are the responsibilities and job description for the IT Support Associate position at DSI Systems?
DSI is a sales enablement company that has an immediate career opportunity for a motivated IT Support Associate to join our team. The IT Support Associate will provide day-to-day support to the organization’s end users desktop computers, printers, phones, mobile devices, and software.
As the IT Support Associate, you will interface directly with internal customers and various departments, troubleshooting user issues to resolution. Additionally, you will assist the IT department with various tasks and support of Audio/Visual equipment including projectors and sound systems.
This is an in-office position that will report to our Urbandale, Iowa office
Schedule Monday – Friday 8:30 am – 5 pm
About DSI
Founded in 1984, DSI is a family-owned company committed to delivering exceptional value and measurable results to our clients and partners. Our comprehensive services include sales management, marketing support, hardware logistics, immersive training, engineering expertise, and proprietary software solutions—all designed to drive growth and operational efficiency.
At DSI, we believe strong relationships are the foundation of lasting success. We serve as a one-stop solution across a range of markets—including mobility, broadband, video, commercial, residential, Lodging & Institutions, and Multi-Dwelling Units—empowering our sales partners to uncover new opportunities and maximize their potential.
- Provide support for Windows workstations, various peripherals, and VOIP phones
- Perform hardware and software installation, upgrades and configuration
- Adhere to company procedures for hardware and software requests and installs
- Provide problem diagnosis and resolution for hardware and software issues
- Install all peripheral components such as printers, scanners, phones and disk drives
- Answer inbound technical support calls and emails
- Provide telephone, in-person, and remote support to end-users
- Troubleshooting of LAN/WAN connectivity issues
- Provide accurate and timely logging of problems
- Escalate issues as needed
- Work with vendor, software provider, and manufacturer support as needed
- Monitor the ticketing system and complete tickets in a timely manner
- Image new and existing desktop systems
- Maintain proper inventory of corporate assets
- Provide updates, status information, and completion information to manager and/or users as needed
- Support corporate audio/visual equipment
- Travel between office sites to perform assigned duties
- Performs additional duties and assignments as requested
- Must be very security conscious and do all it takes to avoid sensitive data falling into the wrong hands
- Ability to effectively handle stress, pressures, and challenges
Skills & Abilities
- Evaluate critical systems, prioritize workflow, and determine solutions
- Excellent written and verbal communication skills
- Interpret and apply laws, regulations, and policies
- Provide technical assistance for computer problems
- Read and understand technical manuals
- Work for extended time at the keyboard/terminal
- Maintain effective working relationships with supervisor and coworkers
- Work flexible hours, possibly including weekends and evenings
Experience Required
- 1-2 Years of Desktop Administration
Knowledge of
- Computer, network operations, and maintenance
- LAN/WANs
- Microsoft Windows XP/7/10/11 Operating Systems
- Medical, Dental & Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!