What are the responsibilities and job description for the Inbound Call Center Representative position at Vision Vintage?
We’re currently looking for a friendly and reliable Inbound Call Center Assistant to join our team in Dayton. This role is ideal for someone who enjoys helping people, communicating clearly, and staying organized in a fast-paced environment.
As part of our call center team, you’ll play a key role in the customer experience — handling incoming calls, answering questions, and ensuring every interaction leaves a positive impression.
Key Responsibilities
Inbound Customer Support
Handle incoming calls from customers, providing accurate information, assistance, and solutions in a professional and friendly manner.
Customer Interaction
Greet callers warmly, listen actively to their needs, and respond with clear, helpful communication.
Call Handling & Systems Use
Use call center systems and software to document interactions, manage inquiries, and process requests efficiently.
Issue Resolution
Resolve common customer concerns during the call and escalate more complex issues to a supervisor when needed.
Data Entry & Accuracy
Maintain accurate records of customer interactions and ensure all information is entered correctly into the system.
Team Collaboration
Work closely with team members and supervisors to maintain service quality and meet performance targets.
Candidate Profile
- Friendly and confident communicator, both verbally and in listening
- Reliable and able to stay focused during high call volumes
- Comfortable using computers and learning new systems
- Strong attention to detail when handling customer information
- Problem-solving mindset with a positive, team-oriented attitude
- Previous experience in customer service, call centers, retail, or hospitality is helpful but not required — full training is provided
What We Offer
- Immediate start opportunities
- Paid training and ongoing support
- Stable work environment with consistent scheduling
- Opportunity to build valuable customer service and communication skills
- Supportive and friendly team atmosphere
How to Apply
If you enjoy helping people and want to grow your customer service skills in a professional environment, we’d love to hear from you.
To Apply:
Submit your current resume and include your earliest available start date.
Selection Process
Our Dayton hiring team reviews applications daily. Shortlisted candidates are typically contacted within 72 hours to arrange an initial interview.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
Application Question(s):
- If successful, when would be your earliest start date?
- If selected for an interview, what is the best email to contact you on?
Work Location: In person
Salary : $18