What are the responsibilities and job description for the Economic Support Specialist position at Vilas Construction Co?
JOB REQUIREMENTS: Job Summary: The Economic Support Specialist position
is subject to the direction of the Social Services Director with job
specific direction provided by the Northern Income Maintenance
Consortium. Provides information to clients and potential clients
regarding availability of government services and benefits for clients
in 12 counties in the State of Wisconsin. Individual provides
information about and determines eligibility for categorical aids
available through public assistance programs such as BadgerCare,
FoodShare, Family Care and EBD Medicaid and additional programs.
Position has extensive contact with the public and other staff within
the department. Position exercises independent judgment and decision
making within established state, federal and county regulations and
guidelines. Essential Functions: CALL CENTER - 1. Receives phone calls
from the public regarding a variety of public assistance questions,
assesses client needs; and makes appropriate referrals to various
community resources. 2. Conducts investigative interviews, review client
statements and complete a detailed case documentation. Assess client\'s
needs for public assistance programs by calculating reported income and
financial information, applying information to program rules and
determining eligibility and level of benefits. 3. Clarify and resolve
discrepancies of data provided by various sources, employers; Social
Security Administration, etc. and process for reconciliation as needed.
If necessary report to Fraud Coordinator. 4. Processes reported changes
to determine eligibility or continued eligibility for public assistance
programs which includes use of investigative interviewing, and
application of federal and state laws, regulations, policies and
procedures to individual case circumstances. 5. Clearly and carefully
documents work performed, strictly enforces all eligibility requirements
and accurately and thoroughly processes cases utilizing electronic case
comments, computer hardware, software, and electronic systems provided.
concerns as well as program requirements. 7. Reviews data for correct
benefits, completes FEV/fraud referrals as needed and outlined by Fraud
Policy and Plan, and represents the department and/or gives necessary
testimony in legal proceedings and fair hearings. 8. Must be knowledge
and maintain knowledge of all applicable federal and state laws,
administrative rules, established County procedures and accepted
professional standards. 9. Participates in special assignments, work
group, and committees to improve quality and accuracy of service
delivery. 10. Maintains strict confidentiality of all client
information, records, and office operations; and treats all clients,
co-workers, and the general public with respect and dignity regardless
of race, color, creed, disability, or nation of origin. 11. Assists with
emergency planning activities, such as registration, relocation and
shelter for persons subject to disasters. Participates in on-call for
emergencies as advised by the Emergency Management Department. 12. All
other duties as assigned. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Knowledge, Skills and Abilities: Proficient user with MS
Office Suite products; Experience with various databases and ability to
learn new systems and navigation. Ability to work independently and
cooperatively with others. Knowledge of human behavior, motivation,
crisis intervention, family and group dynamics. Must be proficient in,
and display: organization, prioritization, written and interpersonal
communication, moderately difficult math skills. Display a high degree
of accuracy and understanding of Economic Support programs. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: Applicants MUST fill out Vilas
County\'s application, which an be found at www.workforvilascounty.com
and attach your resume to: Vilas County Human Resources, 330 Court
Street, Eagle River, Wisconsin 54521; or email to:
apply@vilascountywi.gov; fax: 715-479-3799
is subject to the direction of the Social Services Director with job
specific direction provided by the Northern Income Maintenance
Consortium. Provides information to clients and potential clients
regarding availability of government services and benefits for clients
in 12 counties in the State of Wisconsin. Individual provides
information about and determines eligibility for categorical aids
available through public assistance programs such as BadgerCare,
FoodShare, Family Care and EBD Medicaid and additional programs.
Position has extensive contact with the public and other staff within
the department. Position exercises independent judgment and decision
making within established state, federal and county regulations and
guidelines. Essential Functions: CALL CENTER - 1. Receives phone calls
from the public regarding a variety of public assistance questions,
assesses client needs; and makes appropriate referrals to various
community resources. 2. Conducts investigative interviews, review client
statements and complete a detailed case documentation. Assess client\'s
needs for public assistance programs by calculating reported income and
financial information, applying information to program rules and
determining eligibility and level of benefits. 3. Clarify and resolve
discrepancies of data provided by various sources, employers; Social
Security Administration, etc. and process for reconciliation as needed.
If necessary report to Fraud Coordinator. 4. Processes reported changes
to determine eligibility or continued eligibility for public assistance
programs which includes use of investigative interviewing, and
application of federal and state laws, regulations, policies and
procedures to individual case circumstances. 5. Clearly and carefully
documents work performed, strictly enforces all eligibility requirements
and accurately and thoroughly processes cases utilizing electronic case
comments, computer hardware, software, and electronic systems provided.
- Communicates effectively; includes clear concise writing/speaking
concerns as well as program requirements. 7. Reviews data for correct
benefits, completes FEV/fraud referrals as needed and outlined by Fraud
Policy and Plan, and represents the department and/or gives necessary
testimony in legal proceedings and fair hearings. 8. Must be knowledge
and maintain knowledge of all applicable federal and state laws,
administrative rules, established County procedures and accepted
professional standards. 9. Participates in special assignments, work
group, and committees to improve quality and accuracy of service
delivery. 10. Maintains strict confidentiality of all client
information, records, and office operations; and treats all clients,
co-workers, and the general public with respect and dignity regardless
of race, color, creed, disability, or nation of origin. 11. Assists with
emergency planning activities, such as registration, relocation and
shelter for persons subject to disasters. Participates in on-call for
emergencies as advised by the Emergency Management Department. 12. All
other duties as assigned. \*\*\*\*\* OTHER EXPERIENCE AND
QUALIFICATIONS: Knowledge, Skills and Abilities: Proficient user with MS
Office Suite products; Experience with various databases and ability to
learn new systems and navigation. Ability to work independently and
cooperatively with others. Knowledge of human behavior, motivation,
crisis intervention, family and group dynamics. Must be proficient in,
and display: organization, prioritization, written and interpersonal
communication, moderately difficult math skills. Display a high degree
of accuracy and understanding of Economic Support programs. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Other: Applicants MUST fill out Vilas
County\'s application, which an be found at www.workforvilascounty.com
and attach your resume to: Vilas County Human Resources, 330 Court
Street, Eagle River, Wisconsin 54521; or email to:
apply@vilascountywi.gov; fax: 715-479-3799
