Economic Support Specialist

JOB REQUIREMENTS: Brown County Health and Human Services offers exciting

challenges, personal growth opportunities and a chance to make a

difference, all while preserving a strong work-life balance. As an

employee, you will have the opportunity to serve individuals and

families within your own community. Come and see all that Brown County

has to offer! Our Economic Support Unit is looking for self-motivated,

organized and detail-oriented individuals to join our team now! An

Economic Support Specialist determines eligibility for all Economic

Support programs including Medicaid, Badgercare Plus, FoodShare, and

Child Care assistance. Interviews consumers, collects data, and computes

budgets; records and documents information; accesses, prepares and

inputs all data into the statewide computer processing system. Telework

may be considered upon successful completion of training. To help

candidates better understand the role of an Economic Support Specialist,

a workgroup of Economic Support managers from around the State of

Wisconsin worked with Mid-State Technical College to produce this short

video. Take a look to see if the role of an Economic Support Specialist

might be right for you: Economic Support Specialist Position Video -

YouTube Essential Duties Conducts interviews with clients to obtain

financial and non-financial information necessary to determine

eligibility, clarifies discrepancies; and analyzes the needs of the

client in order to make necessary referrals to other programs. Secures,

analyzes, interprets, and determines validity of client statements and

documentation such as legal documents, income tax forms, real estate

contracts, evidence of immigration status, trust documents, and

financial, medical and employment records; and identifies and

investigates questionable information. Determines initial and continued

eligibility and benefits level within specific time limits through

reviewing and monitoring the income and assets of clients, analyzing and

applying complex program rules, reconciling benefit levels and ensuring

that timely written notification is sent citing appropriate regulations

or statutes for granting or denying benefits. Prepares and monitors

clients\' monthly budget computations using complex mathematical

formulas, analysis of automated reports and detailed bookkeeping

procedures. Utilizes multiple complex computer programs and databases to

record, research, investigate and verify information; to assist in

computing benefit levels; and to record and monitor case activity.

Examples include CARES, CWW, KIDS, Forward Health Portal, and SAVE.

Establishes and maintains electronic and paper case files to ensure that

assistance history, verification, documentation and correspondence

accurately reflect benefit issuances and error corrections. Answers

questions from and provides information and explanations to clients,

department staff, and other agencies regarding financial assistance and

rights and responsibilities; assists clients in completing forms; and

endeavors to adjust complaints. Researches and prepares written summary

and appears as the agency representative at administrative hearings

related to the denial, termination, or reduction of economic assistance

to a client. Analyzes applications and re-certifications identified as

error prone; refers appropriate cases for investigation. Develops and

maintains effective working and public relations with County employees,

community representatives, contract staff, clients, families and the

Public. Performs Other Duties As Required, Including Special Projects.

Performs related functions as assigned. \*\*\*\*\* OTHER EXPERIENCE AND

QUALIFICATIONS: Considerable knowledge of federal, state and county

compliance standards, regulations, and eligibility factors of need

determination for complex financial assistance. Considerable knowledge

of the socio-economic factors in the community and ability to relate

sensitively to diverse populations. Ability to interpret, analyze and

apply federal, state and local laws, regulations, policies and

procedures regarding economic assistance programs. Ability to establish

and maintain effective working relationships with clients, families,

community agencies, county staff, governmental agencies, contract staff,

medical or day-care vendors and the general public. Ability to utilize

investigative interviewing to obtain necessary information from clients,

verification sources and other agencies to maintain detailed records.

Ability to perform complex mathematical computations and interpret

financial and other complex documents. Ability to effectively

communicate complex information to a diverse group of clients both

orally and in writing. Ability to analyze, prepare and maintain

detailed, accurate information, records, reports, and other documents.

Ability to work independently and exercise judgment in organizing and

prioritizing work within program time limits. Ability to work with a

high degree of accuracy and timeliness in a high volume environment.

Ability to understand, implement and utilize state of the art computer

technologies and programs. Ability to gather facts and report them

accurately. Ability to assimilate and respond constructively to constant

change. Ability to maintain calm and professional demeanor in high

stress and provocative circumstances. Ability to work the required hours

of the position. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:

https://www.governmentjobs.com/careers/browncounty