Evergreen Resiliency Center - Navigator

Victim Outreach Incorporated (VOI) is a non-profit organization that provides law enforcement-based victim assistance to citizens who have been hurt by crime or other trauma. We contract with the police departments of Arvada, Wheat Ridge, Golden, Edgewater, Lakeside, Mountain View and the Colorado School of Mines and offer services to people who report to police in these communities. Our Mission is to promote the healing of people impacted by crime and trauma with the Vision that they recover to lead healthy, productive and inspired lives.

VOI, in partnership with local and state agencies, is launching the Evergreen Resiliency Center (ERC)—a collaborative, multi-agency initiative designed to provide compassionate, coordinated support to individuals and the broader Evergreen community affected by the Evergreen High School shooting on September 10, 2025. The ERC’s mission is to promote healing, connection, and long-term resiliency by offering accessible services, resources, and guidance to those impacted.

We are seeking to fill the position of Navigator who will be responsible to serve as a compassionate and knowledgeable point of contact for individuals and families impacted by the Evergreen High School tragedy.

Applicants with diverse perspectives and/or Spanish proficiency are encouraged to apply.

GENERAL STATEMENT OF JOB

This position is responsible for guiding clients through available services, providing individualized support, and connecting them with community and partner resources to promote healing and resilience. The Navigator helps clients navigate complex systems of care, fosters collaboration between service providers, and ensures that each person receives trauma-informed, culturally responsive assistance tailored to their unique needs. The Navigator plays a key role in building trust, strengthening community connections, and supporting long-term recovery and well-being for those served by the ERC.

MINIMUM REQUIREMENTS

· A combination of formal education, training, and/or experience that demonstrates required knowledge, skills, and abilities.

· Strong verbal and written communication skills and a person-focused, trauma-informed service mindset.

· Computer proficiency, including Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)

· In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire

• Ability to pass a police background investigation
• A valid driver’s license
• Have and maintain reliable transportation
• Ability to work in an office environment.
• Ability to remain in a stationary position for up to 50% of the workday.
• Ability to move about the office to access file cabinets, supplies, and office equipment as needed
• Ability to use a computer and associated peripherals (keyboard, mouse, monitors, phone, etc.) for up to eight hours per day.
• Ability to operate standard office equipment such as a calculator, copier, and printer.
• Ability to work a flexible schedule, including occasional early mornings, evenings, and weekends.

KNOWLEDGE, SKILLS & ABILITIES

· Bachelor’s degree and/or four years’ experience in social service or related field. Any equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities will be considered.

· Experience in direct service support, case management, and program management.

· Ability to work independently, to problem solve, and to identify and meet the needs of a new position and program.

· Experience working with community-based organizations or as a victim advocate.

· Knowledgeable of the needs of survivors, with a commitment to continued learning and relationship building.

· Ability to establish and maintain effective working relationships with a variety of individuals and groups from diverse cultural backgrounds.

· Good working knowledge of local providers and resources.

· Ability to provide trauma-informed support using a harm-reduction lens to persons of diverse backgrounds.

· Excellent interpersonal and communication skills.

· Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines.

· Ability to work both as a team player and independently with limited supervision.

· High degree of emotional intelligence with the ability to balance emotions and reactions in high stress, trauma related situations and similar circumstances.

ESSENTIAL DUTIES

General

· Welcome victims in a warm and friendly manner always

· Conduct needs assessment and address victim concerns with guests in person, via phone or email

· Assess needs to match those needs with available services from the Evergreen Resiliency Center (ERC)

· Inform clients about available services and help them to identify the resources available

· Develop an individualized navigation plan for all guests and provide the appropriate connections to on-site and off-site ERC partners

· Respond to follow-up requests from clients following their visit to the ERC to ensure the client has been connected with all desired and available resources

· Elicit feedback from all clients who you provide navigation services to

· Adhere to all ERC policies and procedures

· Connect clients to essential support services, such as counseling, food, housing, and transportation resources.

· Develop and maintain accurate records of clients through a case management system.

· Serve as both a liaison and advocate for those impacted clients, as they navigate systems and move towards recovery.

· Ensure the highest degree of professionalism and customer service is met.

· Other duties as assigned

Liaison

· Develop and maintain knowledge of the availability of culturally competent resources to meet emotional, educational, financial, mental, and physical health needs.

· Develop and maintain relationships with providers, partner organizations, and community groups.

· Actively advocate with, and/or on behalf of, clients within the service provision system.

· Coordinate with local resources, support groups, community gatherings, and other activities that foster community and build resiliency, as needed, or requested by those impacted by the Evergreen High School tragedy.

· Maintain appropriate documentation ensuring alignment with program and grant deliverables

WE VALUE

• Advocacy - that victims be treated with fairness, respect and dignity and for their rights as afforded by the Colorado Constitution
• Healing - we believe that victim recovery is affected positively with early intervention, education and resources
• Empowerment - we know that victims who feel safe, have their basic needs met and receive compassionate support are more likely to feel empowered, have hope and a willingness to participate in the criminal justice process
• Justice - justice is best served by interagency communication and cooperation, victim participation and system improvement, and we maintain a compassionate understanding of victimization and the criminal justice system
• Ethics - honest communication, professionalism, trust and quality of service
• Communication - excellent written and verbal communication skills, ability to communicate and collaborate well with others, ability to set and communicate relationship boundaries
• Tenacity - excellent problem-solving abilities, resourcefulness, creativity, the ability to work independently and with limited supervision

Victim Outreach Inc. (VOI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state, or local laws.

Victim Outreach Incorporated does not tolerate discrimination or sexual harassment of any client, volunteer or staff.

Employment with VOI is at-will and either the employee or VOI may terminate the relationship at any time.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000