What are the responsibilities and job description for the Client Service Analyst - Pittsburgh, PA position at VetJobs?
Job Description
On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps.
Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.
This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs.
Job Summary
Diagnose and resolves complex computing issues and provides expert-level technical support. Configures end user devices. Handles escalated issues from junior staff and trains junior staff.
Essential Functions
High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.
Physical Effort
Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Assignment Category Full-time regular
Job Classification Staff.End User Computing Analyst III
Job Family Information Technology
Job Sub-Family End User Support
Campus Pittsburgh
Minimum Education Level Required Associate's Degree
Minimum Years of Experience Required 5
Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Required Licensure/Certification CompTIA A Certification, Microsoft Certified: Modern Desktop Administrator, and/or Apple Certified Support Professional (ACSP) certification
Work Schedule Monday through Friday, 8:30am to 5pm
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable
Auto req ID
467450BR
Minimum Education Required
Associates
Job_Category
Analyst
City*
Pittsburgh
State*
Pennsylvania
Job Code
Education Educational and Training Services
Affiliate Sponsor
Pitt
On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps.
Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.
This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs.
Job Summary
Diagnose and resolves complex computing issues and provides expert-level technical support. Configures end user devices. Handles escalated issues from junior staff and trains junior staff.
Essential Functions
High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.
Physical Effort
Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Assignment Category Full-time regular
Job Classification Staff.End User Computing Analyst III
Job Family Information Technology
Job Sub-Family End User Support
Campus Pittsburgh
Minimum Education Level Required Associate's Degree
Minimum Years of Experience Required 5
Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Required Licensure/Certification CompTIA A Certification, Microsoft Certified: Modern Desktop Administrator, and/or Apple Certified Support Professional (ACSP) certification
Work Schedule Monday through Friday, 8:30am to 5pm
Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.
Hiring Range TBD Based Upon Qualifications
Relocation Offered No
Visa Sponsorship Provided No
Background Check For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances Not Applicable
Required Documents Resume
Optional Documents Not Applicable
Auto req ID
467450BR
Minimum Education Required
Associates
Job_Category
Analyst
City*
Pittsburgh
State*
Pennsylvania
Job Code
Education Educational and Training Services
Affiliate Sponsor
Pitt