Accounts Receivable Specialist

Job Title: Accounts Receivable Specialist

Contract: 4 Months Contract (high possibility of extension)

Location: 5025 Plano Parkway, Carrollton, TX

Job Description

• Must have SAP/Salesforce/AR Recon experience
• Intermediate to advanced Excel experience - pivot tables, X/V lookups
• Strong reconciliation skills
• Strong organizational skills; attention to detail
• Strong mathematical and analytical skills
• Demonstrated ability to resolve issues quickly, problem-solve and escalate appropriately.

Responsibilities:

• Collaborate across a broad network of internal departments and customer organizations to ensure accurate and timely billing, statements, dispute resolution, and returns in line with customer expectations.
• Conduct in-depth analysis of customer payments to identify and resolve disputed items, including tracing sources of error, correcting billing documentation, and processing final invoices.
• Mentor and train new personnel, providing guidance and follow-up to ensure their successful integration into the team.
• Review and manage large, high-profile accounts, ensuring accuracy and completeness in all processes.
• Serve as a key system resource and a “go-to” team member for complex billing and dispute issues.
• Identify payment discrepancies, initiate dispute resolution processes, and perform necessary follow-up to ensure resolution.
• Maintain frequent contact with internal and external stakeholders to address payments, disputes, and return issues effectively.
• Work closely with the Collections and Customer Service teams to ensure proper and timely application of customer credits.
• Oversee the processing of requests for the return of customer credit balances in a timely and accurate manner.
• Generate reports for internal and external parties to facilitate workflow and support decision-making.

Essential Qualifications:

• Broad training in business administration, accountancy, sales, marketing, computer science, or a related field, typically obtained through a two- to four-year degree or equivalent combination of education and experience.
• Over three (3) years of Business-to-Business or Business-to-Government collection and dispute resolution experience.
• Minimum of five (5) years of directly related, progressively responsible experience in accounts receivable or collections.

Preferred Skills & Competencies:

• Excellent oral and written communication skills.
• Knowledge of SAP FSCM and SAP Disputes management.
• Proven problem-solving abilities, with the capacity to resolve issues quickly and escalate appropriately.
• Understanding of general accounting principles.
• Familiarity with credit and collection procedures, including reconciliation of A/R activities.
• Strong interpersonal, analytical, and reconciliation skills.
• Highly organized with meticulous attention to detail.
• Proficiency in Microsoft Office programs, particularly advanced Excel skills.