What are the responsibilities and job description for the Salesforce Product Manager position at Vertex Computer Systems?
Job Details
Execute a multi-year roadmap to modernize the company’s order management and invoicing application. Operate as the management focal point for the program and between the Clean Earth business/operations, IT, and strategic partners at all phases of the program.
Primary Responsibilities:
- Partner closely with Product Owner(s)/Team(s), Clean Earth operations, customer service, sales, sales operations, business process improvement and marketing teams to measure and oversee customer experience quality throughout the product lifecycle
- Define product roadmap/timelines with inputs from Product Owner(s)/Teams(s) specifying goals, strategy, dependencies, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources
- Prioritize features/capabilities working with Product Owner and IT. Including Sprint Planning, Support and Tech updates
- Manage product backlog with IT
- Adopt agile practice and leverage MVP based approach to releases.
- Responsible for issue resolution, escalation plan, risk mitigation, communication plan coordination with process Improvement team and regular updates to Product Team and PMO
- Communicate project milestone and deliverable status to Product Team and PMO
- Coordinate and facilitate meetings and communications in support of project goals
- Coordinate user acceptance testing and work with IT to ensure traceability to original requirements
- Develop and manage business cutover plans, implementation / roll out
- Implement, monitor and report on key metrics
- Responsible for managing content creation and documentation management in support of program
- Monitor PI team Change Management, communication, training & adoption efforts
- Participate/conduct stakeholder focus groups for input
- Effectively use project artifacts, tools, and templates to communicate progress and capture outcomes, next steps, and decisions
- Leverage industry best practices in adoption and implementation of project management practices, governance, and processes
- Solution support including escalations
- Executes the launch of new products and features for the product
- Provide ongoing support and analytics
- Manage scope and the change request process, coordinating decision process of scope and budgetary impact of changes from original specifications.
- Occasionally travel to Clean Earth facilities
- Lead and/or participate in key meetings like Product Team updates, Project Coordination, Steering committee and PMO
- Leverage industry best practices in adoption and implementation of project management practices,
- governance and processes.
- Perform other reasonably related tasks as assigned by management.
Preferred Qualifications:
- 7 years of complex and cross organizational project and program management experience in a business leadership capacity. Experienced in managing digital programs involving web portal development, deployment, enhancements, and their integrations with other applications
- Experience managing all aspects of solution delivery including requirements gathering, scope definition, resource planning, budget management, status reporting, risk management, release management, organization change management and change control
- Excellent project management skills and demonstrated competency in managing simultaneous execution of multiple projects and workstreams within the program
- Results driven with the ability to combine strong quantitative foundation with business acumen
- Excellent facilitation, negotiation skills, verbal and written communication and interpersonal skills; the ability to communicate effectively at all levels and to all functional groups; the ability to translate technical requirements and issues into appropriate context
- Demonstrated experience managing vendors to assist in or solely drive project delivery
- Strong business acumen across multiple business functions (e.g. Sales, Operations, Finance, Human Rasources, etc.)
- Advanced Microsoft office skills (SharePoint, MS Project, Visio, Teams, etc.)
- History of ability to maintain flexibility, multi-task, and deliver results in a deadline driven environment
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