Lead Billing and Accounts Receivable Representative

Lead Billing and A/R Representative

Who are we?

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.

As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.

See how you can make a difference with the support of strong leadership and a team environment.

See Everything, Be Anything™.

What are we looking for?

The primary scope of this position includes the oversight and production of billing statements in a variety of formats and frequencies, posting checks, and wires, balancing/auditing accounts, and assisting internal staff, vendor, and external clients with questions and concerns. The Lead A/R Billing Representative provides effective communication with clients, vendor and staff, while handling inquiries and issues in a courteous, professional and timely manner in a fast-paced environment. This position will act as the liaison between department leadership, billing, vendor, and the Billing staff members.

Where you will have an impact.

• Responsible for training Billing staff for the bill creation and delivery tasks for all premium, ASO and FFS customers on HSP.
• Manage manual invoicing of ASO commercial customers.
• Create system invoices for customers based on existing schedule, ensure appropriate creation and customer delivery via portal or print is completed.
• Point of contact for escalations of all billing, accounts receivable, collections related topics.
• Provide onsite guidance, training and direction to Billing staff members as necessary
• Work closely with clients, brokers and TPAs to assist in problem resolution, concerns regarding billing, statements and eligibility issues
• Manage the new group first invoice process and review
• Manage the group termination process to manage receivables to resolution, completion of refunds, balance collection and write-offs as appropriate.
• Complete system testing for all billing, collections and accounts receivable related system and code upgrades, disaster recovery testing, and system changes.
• Support all corporate projects to represent billing, accounts receivable, and balance related topics.
• Research, reconcile, audit, resolve and make adjustments on accounts
• Serve as the SME for all billing and cash posting and accounts receivable management topics to support training and education of vendor staff, billing team members and other department staff members.
• Call or email past due accounts for collection, as necessary.
• Manage all established SOC controls in accordance with defined expectations, monitoring weekly to ensure proper completion of tasks and retention of evidence of controls is completed. Monthly review and confirmation of controls completion and adherence required.
• Assist in the setup of accounts for “new” clients to achieve their billing needs
• Establish work procedures and processes for the Billing Department that support company and departmental standards and strategic directives
• Effective communication with internal departments on issues
• Regular reliable attendance is required
  
  

What’s necessary to do the job?

• High school Diploma/GED or equivalent
• Bachelor’s or Associate Degree preferred
• Must have prior billing and account receivable experience
• Excellent computer skills and proficiency in Excel and Macros
• Demonstrated ability to reconcile billing payments in a high volume environment
  
  

Competencies

• Accuracy
• Attention to detail
• Communication
• Customer/client service focused
• Financial management
• Initiative
• Technical capacity
• Thoroughness
• Time management
  
  

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

The wage range for applicants for this position is $/hour

All incentives and benefits are subject to the applicable plan terms.