What are the responsibilities and job description for the Desktop Support Technician position at Vernovis?
Job Title: Desktop Support Technician
Location: Onsite (Naples FL)
Who We Are
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Come Join Us
Vernovis is looking for a Desktop Support Technician that strives to resolve customers’ technical issues effectively and efficiently while providing the highest level of customer service possible. Individuals assigned to this position will normally perform duties independently and according to established company procedures and practices. This employee will perform a variety of duties, including, but not limited to, customer support, software/hardware troubleshooting, and general administrative and technical tasks.
What You'll Do:
Identify, research, escalate, or resolve technical problems for customers. ?
Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.?
Document, track, and monitor issues to ensure timely resolution.
Work in collaboration with the System Engineers and Clinical staff to resolve problems.
Assist in evaluating, documenting, and deploying corporate software tools.
Perform general technical and administrative tasks.
Paid evening, weekend, and holiday on-call support as determined by rotation.
Primary scheduled work hours during 1st shift.?
What You'll Have:
Ability to troubleshoot a variety of software and peripherals.
Use of remote access and troubleshooting tools.
Familiarity with Microsoft Windows operating systems.
Proficient in the use of commercial software packages such as Microsoft Word, Excel, and PowerPoint. ??
Basic knowledge of networking.?
Ability to effectively troubleshoot and resolve problems with all levels of management and users.?
Bachelor’s Degree in a technical field or equivalent combination of an Associate’s Degree and experience in helpdesk and customer support.
Experience in a customer support environment, with knowledge of helpdesk protocols and processes.
Experience in healthcare, radiology, PACS, or medical informatics is a plus.
The Vernovis Difference
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Location: Onsite (Naples FL)
Who We Are
Vernovis is a Total Talent Solutions company that specializes in Technology, Cybersecurity, Finance & Accounting functions. At Vernovis, we help these professionals achieve their career goals, matching them with innovative projects and dynamic direct hire opportunities in Ohio and across the Midwest.
Come Join Us
Vernovis is looking for a Desktop Support Technician that strives to resolve customers’ technical issues effectively and efficiently while providing the highest level of customer service possible. Individuals assigned to this position will normally perform duties independently and according to established company procedures and practices. This employee will perform a variety of duties, including, but not limited to, customer support, software/hardware troubleshooting, and general administrative and technical tasks.
What You'll Do:
Identify, research, escalate, or resolve technical problems for customers. ?
Respond to telephone calls and trouble tickets for a variety of technical support issues in a timely and courteous manner.?
Document, track, and monitor issues to ensure timely resolution.
Work in collaboration with the System Engineers and Clinical staff to resolve problems.
Assist in evaluating, documenting, and deploying corporate software tools.
Perform general technical and administrative tasks.
Paid evening, weekend, and holiday on-call support as determined by rotation.
Primary scheduled work hours during 1st shift.?
What You'll Have:
Ability to troubleshoot a variety of software and peripherals.
Use of remote access and troubleshooting tools.
Familiarity with Microsoft Windows operating systems.
Proficient in the use of commercial software packages such as Microsoft Word, Excel, and PowerPoint. ??
Basic knowledge of networking.?
Ability to effectively troubleshoot and resolve problems with all levels of management and users.?
Bachelor’s Degree in a technical field or equivalent combination of an Associate’s Degree and experience in helpdesk and customer support.
Experience in a customer support environment, with knowledge of helpdesk protocols and processes.
Experience in healthcare, radiology, PACS, or medical informatics is a plus.
The Vernovis Difference
Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws.
Vernovis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.