What are the responsibilities and job description for the Reservation Expert(Hospitality) position at Veria Lifestyle?
Job Summary
We are seeking a dedicated and detail-oriented Reservation Expert to join our hospitality team. This role is essential in providing exceptional customer service and ensuring a seamless reservation process for our guests. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage multiple tasks efficiently. As a Reservation Expert, you will play a key role in enhancing guest experiences and contributing to the overall success of our establishment.
Responsibilities
- Manage guest reservations through various platforms, ensuring accuracy and efficiency.
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Utilize multi-line phone systems to handle incoming calls professionally and courteously.
- Assist with front desk operations, including check-ins and check-outs as needed.
- Maintain up-to-date knowledge of hotel services, amenities, and local attractions to effectively assist guests.
- Collaborate with other departments to ensure guest satisfaction and smooth operations.
- Conduct night audits as required, ensuring all transactions are accurately recorded.
- Foster positive guest relations by providing personalized service and addressing special requests.
Qualifications
- Previous experience in hospitality management or hotel management is preferred.
- Strong customer service skills with a focus on guest relations.
- Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
- Familiarity with front desk operations and reservation systems is an asset.
- Excellent phone etiquette and communication skills are essential for effective interaction with guests.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
- Experience with resort operations or related fields is a plus.
- A passion for hospitality and commitment to providing exceptional guest experiences.
Job Type: Full-time
Work Location: In person
