Infrastructure Engineer 3 –File Transfer support (FTOS)

Infrastructure Engineer 3 -File Transfer support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ

Work Model: Hybrid (3 Days Onsite / 2 Days Remote)

Duration: 24 Months

Work Type: Contract (Contingent)

Positions: 1

Hours: 40 Hours per Week

Shift Details

• Schedule Options:
•  Standard 8-hour shifts
• Shift Timing: Monday - Friday
• On-call requirement: Yes
  
  

FTOS / File Transfer support role

• Experience with Axway and Connect:Direct (NDM) required
• Focus on production support and operations
  
  

The Infrastructure Engineer 3 - FTOS is responsible for supporting file transfer and infrastructure systems, ensuring system stability, performance, and reliability in a production environment.

Key Responsibilities

Platform Support

• Support Axway and Connect:Direct systems
• Monitor file transfers and job executions
  
  

Incident Management

• Troubleshoot issues and resolve incidents
• Perform root cause analysis
  
  

Operations Support

• Monitor alerts and queues
• Support batch processing systems
  
  

Compliance

• Follow operational policies and procedures
• Participate in risk and control processes
  
  

Documentation

• Maintain documentation and runbooks
  
  

Must-Have Qualifications

• 3-5 years of Infrastructure / Operations experience
• Experience with Axway (Required)
• Experience with Connect:Direct / NDM (Required)
• Basic troubleshooting and production support skills
  
  

Preferred Qualifications

• Experience with monitoring tools
• ServiceNow experience
• Enterprise environment experience
  
  

Core Competencies

• Operations support
• Troubleshooting
• Monitoring
• Communication
  
  

Work Environment

• Production support environment
• Hybrid work model
  
  

Additional Requirements

• Must be eligible to work in the US
• On-call flexibility
  
  

Recruiter Submission Template -

Full Name:

Degree with Institution and Completion Year:

Do you have experience with Axway? (Years):

Do you have experience with Connect:Direct / NDM? (Years):

Do you have production support experience?

Do you have troubleshooting experience?

Do you have experience monitoring alerts / batch jobs?

Are you comfortable with on-call support?

Tentative Start Date:

Motivation / Reason for interest in this position:

Reason for job change:

Contact Number:

Email ID:

LinkedIn Profile URL:

Full Address (City, State):

Notice Period / Availability:

Work Authorization Status:

Expected Hourly Rate on W2:

Are you ready to relocate on your own expenses and work Hybrid (3 days onsite) Preferred Work Location (Charlotte / Minneapolis / Phoenix / Chandler / Iselin):?