Systems Operations Engineer 4 – / File Transfer Operations Support (FTOS)

Systems Operations Engineer 4 - / File Transfer Operations Support (FTOS)

Location: Charlotte, NC / Minneapolis, MN / Chandler, AZ / Phoenix, AZ / Iselin, NJ

Work Model: Hybrid (3 Days Onsite / 2 Days Remote)

Duration: 24 Months

Work Type: Contract (Contingent)

Positions: 1

Hours: 40 Hours per Week

Shift Details

• Schedule Options:
•  Standard 8-hour shifts
• Shift Timing: Monday - Friday
• On-call requirement: Yes
  
  

FTOS / File Transfer Operations Support focused role

• Strong experience with Axway and Connect:Direct (NDM)
• Focus on enterprise file transfer systems and operations support
• Strong troubleshooting and incident management required
  
  

The Systems Operations Engineer 4 is responsible for supporting enterprise file transfer and operational systems in a high-availability production environment. This role focuses on Axway, Connect:Direct (NDM), and enterprise operations support, ensuring system reliability and performance.

Key Responsibilities

FTOS Platform Support

• Support Axway and Connect:Direct (NDM) platforms
• Monitor file transfer jobs, batch processes, and workflows
• Ensure system availability and reliability
  
  

Incident Management

• Handle L2/L3 production support
• Troubleshoot file transfer failures and system issues
• Perform root cause analysis
  
  

Operations & Monitoring

• Monitor alerts, batch failures, and queues
• Use monitoring tools (Grafana or similar)
  
  

Compliance & Risk

• Participate in risk and control processes
• Follow enterprise compliance standards
  
  

Collaboration

• Work with application and infrastructure teams
• Support enterprise incident resolution
  
  

Documentation

• Maintain operational procedures and documentation
  
  

Must-Have Qualifications

• 5 years of Systems / Operations Engineering experience
• Strong experience with Axway (Required)
• Strong experience with Connect: Direct / NDM (Required)
• Strong production support experience
• Strong troubleshooting and incident management skills
  
  

Preferred Qualifications

• Experience in enterprise file transfer systems
• Monitoring tools experience
• ServiceNow experience
  
  

Core Competencies

• File transfer systems
• Production support
• Incident management
• Troubleshooting
  
  

Work Environment

• Enterprise operations environment
• High-availability systems
• Hybrid model
  
  

Additional Requirements

• Must be eligible to work in the US
• On-call flexibility required
  
  

Recruiter Submission Template -

Full Name:

Degree with Institution and Completion Year:

Do you have experience with Axway? (Years):

Do you have experience with Connect:Direct / NDM? (Years):

Do you have FTOS / file transfer system experience?

Do you have L2/L3 production support experience?

Do you have experience handling batch failures / monitoring alerts?

Do you have experience with ServiceNow or similar tools?

Are you comfortable with on-call support?

Tentative Start Date:

Motivation / Reason for interest in this position:

Reason for job change:

Contact Number:

Email ID:

LinkedIn Profile URL:

Full Address (City, State):

Notice Period / Availability:

Work Authorization Status:

Expected Hourly Rate on W2:

Are you ready to relocate on your own expenses and work Hybrid (3 days onsite) Preferred Work Location (Charlotte / Minneapolis / Phoenix / Chandler / Iselin):?