Service Advisor

Description

The Service Advisor at Valley Freightliner serves as the primary point of contact between customers and the service department, playing a vital role in ensuring an outstanding service experience. This position requires a combination of technical understanding, strong communication, and customer service skills to provide accurate information, expert advice, and timely updates on vehicle maintenance and repairs.

Key Responsibilities:

• Welcome customers promptly and courteously; assess their service needs with professionalism and care.

• Clearly explain recommended services, estimated repair timelines, and associated costs.

• Coordinate with technicians and service staff to ensure repairs are completed accurately and on schedule.

• Maintain open communication with customers throughout the repair process, providing updates on progress and any changes in timing or pricing.

• Resolve customer concerns or complaints efficiently with a solution-oriented approach.

• Accurately prepare and maintain service documentation, including work orders, reports, and customer records.

• Identify and recommend additional services or products based on customer needs and manufacturer guidelines.

• Ensure compliance with all company policies, safety procedures, and regulatory standards.

• Collaborate with internal departments such as sales and parts to ensure a smooth and seamless customer experience.

• Stay current on industry trends, vehicle technologies, and best practices to provide informed support.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

Come join the Winning Team at Valley Truck Centers!!!

Qualifications

Qualifications & Skills:

• High school diploma or equivalent (additional technical or automotive training is a plus).

• Prior experience as a Service Advisor or in a customer service role within the automotive or trucking industry preferred.

• Strong verbal and written communication skills.

• Proven ability to multitask and work efficiently in a fast-paced environment.

• Excellent organizational and problem-solving skills.

• Familiarity with dealership management systems and service software.

• Basic understanding of vehicle systems, repair processes, and maintenance schedules.

Salary : $45,000 - $80,000