Client Experience Coordinator

Job Purpose:
- The Business Development Coordinator is responsible for supporting the growth and expansion of the company's business by assisting in the development and execution of strategic business initiatives. This role involves coordinating with various departments, conducting market research, and fostering relationships with potential clients to drive business opportunities and enhance the company's market presence.

Key Responsibilities:
- Assist in the development and implementation of business development strategies to achieve company growth objectives.
- Conduct thorough market research to identify new business opportunities and assess potential markets.
- Coordinate with internal teams to ensure alignment and support for business development initiatives.
- Prepare and deliver presentations to potential clients and stakeholders to communicate the value proposition of the company's products and services.
- Maintain and update the business development database with current and potential client information.
- Support the preparation of proposals, contracts, and other business development documentation.
- Monitor industry trends and competitor activities to identify new opportunities and areas for improvement.
- Foster and maintain strong relationships with clients, partners, and industry contacts to enhance the company's network and market presence.
- Assist in organizing and attending industry events, conferences, and meetings to promote the company's brand and identify potential business leads.

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Supplemental voluntary insurances available.
• Life Insurance is fully funded by the employer
• Employee assistance program
• Employee discount
• Paid time off
• Birthday day off
• Recognition for longevity
• Parental leave
• Referral program
• Health Club/Recreation Center membership reimbursements
• Employee Team Member Programs and more!

REQUIRED SKILLS & QUALIFICATIONS

· Minimum 1–2 years in customer service, hospitality, call center, or sales support.

· Strong communication skills—clear, warm, concise, and professional.

· High comfort level with CRM systems (DealerSocket, VinSolutions, CDK, etc.).

· Ability to multitask across multiple channels while maintaining accuracy.

· High attention to detail and strong organizational skills.

· Positive attitude and commitment to delivering an exceptional customer experience.

· Reliable, consistent, and able to work in a structured, process-driven environment.

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PREFERRED QUALIFICATIONS

· Automotive BDC or Internet experience (not required).

· Experience setting appointments in a high-volume environment.

· Strong typing and written communication skills.

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SCHEDULE

· Full-time

· Includes evenings and rotating Saturdays

· Consistent schedule with set expectations and clear KPIs

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COMPENSATION RANGE

Base Salary:

$40,000 – $52,000 annually (depending on experience and communication skill level)

Performance Bonus:

Monthly bonuses based on:

· Appointments set

· Appointment show rate

· Sold-unit conversions attributed to your appointments

· CRM compliance and response-time targets

Salary : $48,000 - $62,000