Community Services Liaison/HCBS

Valley Mountain Regional Center is excited to announce we are looking for a Community Services Liaison-HCBS to join our Quality Assurance team! 

This is a wonderful opportunity to take your knowledge of services, compliance, and case coordination to the next level. If you are ready to support providers, collaborate across departments, and play a key role in ensuring high-quality services for the individuals we serve, this might be your next move. 

What You’ll Do 

• Monitor & Support Providers

  • Conduct annual audits of residential, day program, and supported living vendors

  • Ensure compliance with Title 17, Medicaid Waiver standards, and VMRC best practices

• Investigate & Follow Up

  • Respond to complaints and Special Incident Reports

  • Assist in developing corrective action plans

  • Provide technical support to Case Management staff

• Partner Across Agencies

  • Collaborate with Community Care Licensing, County Mental Health, and community partners

  • Follow up on provider-related concerns

• Lead Trainings & Orientation

  • Support vendor training, workshops, and onboarding

  • Strengthen compliance and service quality

• Be a Voice in the Room

  • Participate in inter-agency meetings and internal committees

  • Contribute to quality assurance initiatives

  • Promote improved outcomes and protect consumer health and safety

Key Responsibilities 

•  Conduct annual audits of vendor programs to ensure regulatory and best practice compliance 
• Support implementation of the Quality Assurance Plan, including audits, training, and corrective action plans 
• Assist with vendor orientation, workshops, and training sessions 
• Provide technical support to Case Management regarding vendor-related concerns 
• Participate in inter-agency meetings to follow up on provider-related complaints 
• Follow up on Special Incident Reports to assess standard of care compliance 
•  Attend Risk Assessment and Behavior Modification Review Committee meetings as needed 
• Investigate and follow up on Community Services Alerts and recommend corrective actions 
• Communicate concerns and trends to leadership regarding vendor service issues 
• Assist in investigations of serious regulatory violations 
• Perform other duties as assigned 

To View the Full Job Description: -Community Services Liaison-HBCS 

What You’ll Bring / Qualifications 

• At least 18 months as a Service Coordinator or Community Services Liaison 

OR 

• Two (2) years in a case-carrying or administrative role with direct experience supporting residential or dependent populations 
• Experience in licensed facilities or related fields may also qualify 
• Effective communication, critical thinking, and collaboration skills 
• Proficiency in Microsoft Outlook, Word, and Excel 
• Reliable transportation and ability to travel throughout the service area 

Salary : $27 - $37