What are the responsibilities and job description for the Technical Lead position at Vaco by Highspring?
Location: Orange, CT vicinity
Overview:
Seeking a Technical Lead to oversee on-site installations, technical operations, and serve as the link between fieldwork and front office activities.
This role is responsible for the professional setup, servicing, and support of rooftop and fixed wireless reception equipment used to deliver residential and commercial internet access. The ideal candidate will be equally comfortable on a roof, in a server room, or working alongside customer service and operations teams.
The Technical Lead plays a vital cross-functional role, contributing to system deployments, handling customer installations and service issues, and supporting both back-end infrastructure and internal teams with technical expertise.
Salary: DOE $50,000 annuallyKey Responsibilities:
- Conduct ongoing maintenance and repairs to ensure system performance and reliability
- Guide customers through basic device usage and troubleshoot connectivity issues on-site
- Ensure installation practices adhere to safety standards and local property regulations
- Install and configure wireless reception hardware at residential and commercial sites (e.g., rooftops, balconies, or other designated areas)
- Evaluate and prepare installation sites for signal reception, safety compliance, and proper placement
- Secure and align mounting equipment, run cabling, and integrate hardware with routers and customer premises equipment
- Document all work completed, including site details, equipment used, and customer notes
- Use proper safety gear and techniques when working at heights or with tools and electronics
- Coordinate with property managers, building supervisors, or local stakeholders when necessary
- Bridge communication between front office staff and field technicians to streamline customer support and installations
- Train customer service staff on common troubleshooting practices to reduce escalations
- Provide technical feasibility insights for new installations or business opportunities
- Support project teams during infrastructure builds, upgrades, and network expansions
- Translate technical issues into easy-to-understand updates for both customers and non-technical staff
- Assist leadership with evaluating tools and platforms to improve operational efficiency in the field and office
- Contribute to documentation, workflow development, and process improvements for both customer and internal support teams
- Engage with high-priority customers or support tickets, offering hands-on technical guidance when needed
- Ability to interpret schematics, wiring diagrams, and installation manuals
- Hands-on experience with fixed wireless, antenna, or satellite equipment installation
- Strong diagnostic and troubleshooting abilities
- Professional communication and customer interaction skills
- Comfortable working at height and using ladders and power tools safely
- Working knowledge of residential and commercial building practices
- Clean driving record and valid license required
- Technical certifications in low-voltage, RF systems, or similar areas are a plus
- High school diploma or equivalent (technical or associate degree preferred)
- 2 years in a field technician, telecom installation, or satellite services role
- Experience with both residential and multi-unit commercial deployments
- Familiarity with digital job tracking or CRM tools is a plus
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $50,000