What are the responsibilities and job description for the Technical Lead position at The Subway HR Team?
Region: Shelton, CT
Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.
Why Join Us?
At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as one of the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.
Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.
About the Role:
We have an exciting opportunity to support our Martech & Guest Data team as a Technical Lead based in Shelton, CT. The Adobe Technical Lead will be responsible for architecting and overseeing the implementation of Adobe Experience Cloud solutions across Subway’s digital ecosystem. This role will ensure seamless integration and strategic alignment of Adobe tools including RTCDP, AJO, CJA, AEM, and Adobe Analytics. The ideal candidate will guide cross-functional teams, manage vendor relationships, and drive technical excellence in support of Subway’s personalization, analytics, and content delivery initiatives.
Responsibilities include but are not limited to:
Architecture & Strategy
- Define and maintain the architectural blueprint for Adobe Experience Cloud tools across Subway’s platforms (Web, App, Kiosk).
- Lead the transition from legacy systems to Adobe AEM, CJA, and RTCDP, ensuring data integrity and performance.
- Collaborate with Adobe Launch Advisory teams to align Subway’s implementation with best practices.
Implementation Oversight
- Oversee deployment and enablement of AJO campaigns and CJA analytics pipelines, ensuring scalability and operational readiness.
- Support the migration of streaming infrastructure and audience segmentation strategies within RTCDP.
- Guide the rollout of AEM Sites and Assets, including advanced cloud support and provisioning.
Cross-Functional Leadership
- Partner with CRM, Loyalty, Marketing, and Content Configuration teams to align Adobe capabilities with business goals.
- Lead enablement sessions and evangelize Adobe tools across internal teams and stakeholders.
Vendor & Stakeholder Management
- Manage relationships with Adobe and implementation partners, ensuring SLAs and contractual commitments are met.
- Participate in strategic planning sessions, roadmap reviews, and architecture workshops with Adobe advisors.
Qualifications:
- 7 years of experience in digital architecture or technical leadership roles.
- Deep expertise in Adobe Experience Cloud, especially AJO and CJA.
- Proven experience with RTCDP, AEM Sites & Assets, and Adobe Analytics.
- Strong understanding of data schemas, streaming infrastructure, and personalization frameworks.
- Experience with Workfront and Fusion integrations is a plus.
- Excellent communication and stakeholder management skills.
- Adobe certifications in AJO, CJA, or RTCDP preferred.
- Experience in QSR or retail environments preferred.
What do we Offer?
- Insurance Plans (Medical/Life)
- Pension/401K/RSP (country specific)
- Competitive Bonus
- Mobility Allowance
- Tuition Reimbursement
- Company Holidays
- Volunteering time
- And Many More…..
Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.