What are the responsibilities and job description for the Staff Executive Technical Support Analyst position at Vaco by Highspring?
- Provide primary technical support for C-Suite Executives and Assistants across desktop, remote, video conferencing, and events.
- Troubleshoot and resolve complex software, hardware, and connectivity issues; implement corrective solutions.
- Handle confidential assignments independently; act as escalation point for unresolved or specialized issues.
- Participate in global projects, ensuring collaboration, accuracy, and timely stakeholder updates.
- Deliver exceptional customer service under pressure; maintain calm and professional demeanor.
- Offer proactive, discreet technical support with minimal disruption.
- Respond quickly, identify root causes, and advise on preventive measures.
- Ensure SLAs are met/exceeded; maintain knowledge base and process documentation.
- Take on projects independently; provide input on technology roadmaps for executive needs.
- May supervise limited staff and determine methods for new assignments.
- 10-15 years of C-Suite technical support experience across PC, Mac, iOS, mobile devices, and enterprise tools.
- Minimum Associate's Degree in computer technology or equivalent.
- Advanced knowledge of Exchange, Active Directory, MS Office, networking fundamentals, and endpoint security.
- Strong experience with video conferencing and collaboration platforms (Cisco, Poly, Slack, Google Suite).
- Preferred certifications: ITILv4, ACMT, CCT, CompTIA.
- Familiarity with AI tools (ChatGPT, Google Gemini, Notebook LM, Writer).
- Proven ability to diagnose, troubleshoot, and resolve issues in fast-paced environments.
- Excellent communication and customer handling skills; ability to work independently and in teams.
- Flexible availability and occasional travel for offsite meetings or emergencies.
- Military IT background a plus.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.