771-1 ServiceNow Technical Business Analyst

**** Hybrid - Tues & Thurs. in San Rafael, CA***

Position Overview:

• We are seeking a skilled ServiceNow Technical Analyst to join our team on a contract basis, supporting strategic platform initiatives.
• The ideal candidate will possess deep expertise in ServiceNow and demonstrate strong business analysis capabilities, including the ability to engage with cross-functional teams, gather and document business requirements, and translate them into actionable technical solutions.
• Interested in candidates that have a good balance of analyst and technical skills on the ServiceNow platform.
• The other key attribute is strong communication skills, so they will be able to lead effective conversations regarding business requirements and platform capabilities.

Key Responsibilities:

• Collaborate with business stakeholders to understand and document functional requirements.
• Analyze and translate business needs into ServiceNow workflows, configurations, and enhancements.
• Support the design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.
• Create and maintain documentation including process flows, user stories, and technical specifications.
• Assist in testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Work closely with the ServiceNow platform team and other IT teams to align technical solutions with business goals.

Required Qualifications:

• At least 5 years of experience as a ServiceNow Technical Analyst or Administrator.
• Strong technical and functional ServiceNow skills.
• Strong understanding of ServiceNow architecture, modules, and capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• ServiceNow certifications (e.g., CSA, CIS-ITSM).
• Experience in enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

The hiring range for this position is $70 to $80 per hour. The base pay actually offered will take into account internal equity, and may also vary depending on candidate's geographic region, job-related knowledge, skills, and experience amongst other factors.

Harvest Technical Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other federal, state, or local protected class.

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