What are the responsibilities and job description for the Owner Relations Manager position at Vacation HR?
As the Owner Relations Manager at Carolina Beach Rentals, you’ll be the go-to contact for our homeowners, helping to ensure their experience with us is transparent and rewarding. You’ll build lasting relationships by responding to owner’s questions, discussing rental performance, and offering advice on pricing and marketing strategies.
A big part of your role will be implementing dynamic pricing to drive occupancy, maintaining up-to-date property agreements, and highlighting the benefits of our rental program to potential clients and buyers. You’ll collaborate closely with the Revenue and Growth Team to develop annual rate strategies for occupancy. The ideal fit will also have the ability balance guest expectations with our responsibility to the property owner.
This is a great fit for someone who’s organized, service-minded, and comfortable wearing many hats. You’ll thrive here if you have a positive attitude, communicate clearly and professionally, and enjoy working both independently and as part of a team.
Proficiency in tools like Microsoft Word, Excel, and Google Suite is important, as is the flexibility to occasionally work evenings, weekends, or holidays when needed. If you’re someone who builds trust easily and takes pride in providing personalized, top-tier service, we’d love to connect.
Responsibilities
· Build relationships with our property owners to ensure owner retention
· Communicate effectively both within the company and with clients, ensuring prompt service
· Discuss rental rates, marketing, amenity suggestions/changes as needed
· Applying Dynamic Pricing for increases/decreases and update property management software and web services as needed
· Effectively communicate all aspects of our rental program to buyers, therefore starting to build your own owner client database
· Oversee the property calendars for guests and occupancy, as well as handle owner requests